Instructional Editor and Testing Specialist

Editorial QA Specialist

The National Restaurant Association and National Restaurant Association Educational Foundation are proud to be part of a highly respected industry, providing hospitality, opportunity, and quality of life. Much like the industry we represent, we have a dynamic, diverse, and inclusive culture grounded in trust, hospitality, collaboration, and innovation. These core values inspire our work, and we are looking for an Editorial QA Specialist for our training and educational products.

We provide best-in-class food safety, restaurant, lodging, and leadership training to hoteliers, food service businesses, and academic institutions across the world. We equip our global audience with innovative, engaging training utilizing multiple platforms, from textbooks to online resources to mobile applications.

As an Editorial QA Specialist, you will support the Editorial function for our portfolio of training and educational products, working with a cross-functional team of LMS Admins, eLearning Developers, Product Managers, and more, to complete day-to-day editorial and quality assurance tasks and functions on deadline.

Ideal candidates bring a minimum of two years of editorial and quality assurance experience for Educational, Training, or Certification products. Position requires thorough knowledge of Chicago Manual of Style, and ability to follow style guides and standards, including ADA and WCAG accessibility standards.

You will thrive in this role if you are able to manage multiple projects at once while maintaining strong time-management, attention to detail, and organizational skills. We are looking for someone highly adaptable and collaborative, who brings a positive, solution-focused mindset.

Position may operate out of our Chicago or Orlando offices following our hybrid structure, including Monday – Wednesday onsite and Thursday and Friday, remote.

The work you will do as part of our product development team will positively impact our mission to develop and inspire industry professionals. We look forward to hearing from you!

We are proud to offer our team members comprehensive benefits, designed to support their financial, professional, and personal well-being. In addition to outstanding healthcare coverage (medical, dental, and vision), competitive salaries, generous vacation and leave time, we offer a matching 401(k) plan, a unique collection of corporate discounts and memberships, as well as programs to support career and skills development, learning and tuition assistance, and so much more.

Responsibilities

• Assist the Editorial Manager to accomplish National Restaurant Association goals.
• Ensure consistency, accuracy, and clarity in the application of the Association's editorial style, standards, and brand positioning across all content.
• Perform copyediting and proofreading—including editing for grammar, spelling, and sentence mechanics—for textbooks, online learning materials, and ancillaries.
• Ensure products maintain an appropriate and consistent reading level.
• Manage oversight of testing processes, methodologies, and protocols; responsible for alignment with testing industry standards.
• Work with eLearning developers, LMS Admins, product managers, and other stakeholders to understand product requirements and determine whether those requirements are met.
• Perform quality assurance testing of digital products, including online courses and eBooks, in a variety of learning platforms.
• Document issues, verify fixes, and seek resolution of concerns with stakeholders, as needed.
• Coordinate with external testers, as needed.
• Provide considerate and constructive feedback in a timely manner.

Requirements

• Bachelor's degree in Instructional Design, Communications, English, Rhetoric, or Journalism required.
• Minimum of two years of editorial and quality assurance experience required.
• Style guide expert, experienced with Chicago Manual of Style and house style guides.
• Familiarity with ADA and WCAG accessibility standards.
• Experience with course authoring tools (Articulate 360 preferred) and Learning Management Systems.
• Ability to use Mac, PC, Android phones, and iOS phones for functionality testing.
• Experience with screen readers, such as JAWS and NVDA, a plus.
• Highly adaptable, flexible, and comfortable working under tight deadlines and in fluid work environment.
• Strong interpersonal, conflict management, and diplomacy skills.
• Highly effective time management, organizational, multi-tasking, and priority-setting skills.
• Strong proficiency with Adobe Acrobat and Microsoft Office, including Word, PowerPoint, Outlook, Excel, and comfortable learning other technology platforms as needed.
• Excellent written, verbal, and communication skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The National Restaurant Association, National Restaurant Association Solutions, LLC, and The National Restaurant Association Educational Foundation (together, "Company") is committed to equal employment opportunity, and it is Company's policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is our policy to recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.