Training Specialist

LOCATION: All Corporations
JOB SUMMARY

The Training Specialist is responsible for enhancing employee skills, organizational consistency, and overall operational performance by designing, delivering, and maintaining high ‑ quality training and documentation resources.
This role supports company ‑ wide training initiatives, including new ‑ hire orientations, ongoing employee development, branch ‑ level performance improvement, and adoption of corporate standards.
Additionally, the Training Specialist assists in the creation, curation, and maintenance of company documentation to ensure employees have access to accurate, up ‑ to ‑ date policies, processes, and standardized operating materials.
The Training Specialist maintains training metrics, analytics, and performance reports that support corporate goals related to Sales, Service, Collections, operational excellence, and branch profitability.

ESSENTIAL FUNCTIONS – Training Specialist

Training & Development

• Develop Training Materials: Create and maintain training materials, including manuals, presentations, and e-learning modules.
• Conduct training sessions both in person and remotely with staff as directed in support of goals: Sales, Service, and Collecting, in order to achieve higher functioning staff and branch profitability.
• Provide a welcome and orientation meeting with new employees as assigned.
• Support struggling employees or branches with targeted re-training and improvement plans.
• Promote awareness and adoption of company standards, policies, and best practices by integrating them into all learning content.
• Help identify training gaps and recommend new training or resource needs.
• Partner with leadership to ensure training programs align with business objectives and performance expectations.

Performance Assessment & Reporting

• Conduct pre-training and post-training assessments to measure knowledge retention, skill development, and training effectiveness.
• Track and report training activities, employee progress, and performance data.
• Assist with performance assessments of underperforming branches.
• Regularly provide reports to the CEO & Strategic Projects Lead.

Documentation Maintenance

• Assist in the drafting and updating of forms, process documentation, and standard operating procedures (SOPs) with clarity and consistency.
• Assist the Strategic Project Lead in maintaining the company-wide Document Repository \ Resource Center

EDUCATION

• Associate degree strongly preferred; equivalent experience may be acceptable; or Bachelor’s Degree in HR, Education, or a related discipline.

EXPERIENCE

• 3–5 years of experience in branch operations or staffing industry roles, with strong familiarity in day ‑ to ‑ day staffing workflows, onboarding, compliance steps, and customer service.
• Demonstrated experience training or coaching employees, with the ability to clearly explain processes and help others build confidence in their roles.
• Proven ability to use business technology platforms, Microsoft 365 applications, and internal communication tools.
• Experience creating, updating, or maintaining documentation, such as SOPs, checklists, training guides, job aids, or process documentation.

REQUIRED COMPETENCIES

• Strong office, customer service, organizational, and communication skills
• Demonstrated understanding of the corporate environment.
• Adaptability, flexibility, and the ability to maintain effectiveness through change.
• Ability to work flexible/extended hours when necessary.
• Exceptional planning and organizational skills.
• Leadership abilities and motivation.
• Must be willing to travel extensively and have reliable transportation.

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