Director OF Quality Management

About the Company FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. About the Role This position is a part of FTI Consulting's Acuity team which includes supporting, coordinating, managing and participating in document reviews at the direction of FTI clients. This position will primarily require use of the Relativity, Brainspace, Reveal and Nuix Discover FTI platforms, but knowledge of alternative platforms is also helpful. The Review Manager is responsible for simultaneously managing multiple client matters as well as developing and initiating new relationships with existing and prospective clients. The Review Manager should be able to provide high level substantive review workflow and review strategy advice to clients. You will independently manage reviews and review workflows. Review managers are responsible for the full life cycle of matters from developing the initial proposal to collection of the final bill. Other responsibilities are to provide input for general management, including scheduling, resource allocation, revenue projections and operational process and procedures. What You'll Do Lead and manage reviews independently. Set review workflow and strategy, run the review and manage client relationships from beginning to end of project and beyond project scope. Create and monitor timelines for completion of various phases of review. Be on site as needed in order to supervise review teams in real time and train and guide team leads and review teams. Work closely with operations and human resources team to on‑board and off‑board reviewers. Assist sales team and consultants in Acuity sales pursuits, generate own Acuity up‑selling to existing clients. Be instrumental through the entire process from opportunity identification, to proposal preparation, to consultative sale, to closing of contract. Develop initial budget with the team for each case and ensure adherence to that budget by maintaining communication with client and project team regarding changes to proposed work and budget. Ensure inputs to billing system accurately reflect case status, revenue projections and authorized budgets. Work closely with the client, the FTI service delivery team, and project review team to ensure that lines of communication between all project participants are established and maintained during the course of the engagement and that a mutual understanding of the scope of work and related costs exists between both parties. Coordinate, counsel, and manage project review team to ensure the accuracy and throughput of the document review. Manage several projects simultaneously. Set up, supervise and complete a privilege log with attorney team. Monitor review speeds and progress on a regular basis and implement and oversee a quality control protocol. Interview and build project review teams, with focus on developing go‑to regional and substantive reviewers for use on a variety of projects. Provide detailed substantive review support for the client and project review team on the use of review tools, on site, at client locations and remotely. Communicate with client and/or outside counsel to scope substantive parameters of the project, select proper review tool and repository, and estimate project timelines and budgets. Be able to suggest appropriate uses and review workflows, including the ability to integrate quality control workflows involving the client and senior project reviewers. Build and foster relationships with client contacts. Define the scope of work to include a list of deliverables and deadlines. Oversee progress of work to ensure delivery of all work product within established time frames and standards of quality. Establish and maintain good working relationships with other offices and departments in the company. Promote uniformity of office procedures and consistent high quality of final work product. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. Basic Qualifications 4 years of relevant post‑graduate professional experience in legal/electronic discovery or primarily leading/managing projects in a document review environment. 4 years of relevant post‑graduate professional experience supporting document review software applications, preferably in document‑intensive cases. Experience interfacing with end‑client – either corporation, outside counsel or both. J.D. required. B.S. or a B.A. college degree required. Must be barred, active and in good standing. Ability to travel to clients and FTI office(s) as needed. Applicants must be currently authorized to work in the United States on a full‑time basis; this position does not provide visa sponsorship. Preferred Qualifications Experience managing privacy breach document reviews, including managing review for personally identifiable information and confidential/sensitive information, managing complex extraction workflows and the ability to manage a number of complex workflows concurrently on a tight timeline. IAPP data privacy professional certification – CIPP or CIPM. Experience managing antitrust/merger reviews, including multi‑jurisdictional matters, and consulting on workflow organization for Technology Assisted Review (TAR)‑leveraged protocols; privilege log and redactions best practices; reviews to support deposition/Investigational Hearing preparation; and analytical research tasks. Flexibility – ability to work under tight deadlines, ability to handle multiple tasks through prioritization and time management skills. Uses technology assisted review to ferret out the most responsive documents more quickly. Speaks/reads a language other than English and has supervised a foreign language review. Broad knowledge and experience on participating in and managing wide variety of document reviews. Antitrust or Foreign Corrupt Practices Act experience is a plus. Has supervised a case using predictive coding. Experience with budget development and working with spreadsheets. Total Wellbeing Competitive total compensation, including bonus earning potential. Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance. Generous paid time off and holidays. Company matched 401(k) retirement savings plan. Potential for flexible work arrangements. Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support. Family care benefits, including back‑up child/elder care. Employee wellness platform. Employee recognition programs. Paid time off for volunteering in your community. Corporate matching for charitable donations most important to you. Make an impact in our communities through company‑sponsored pro‑bono work. Professional development and certification programs. Free in‑office snacks and drinks. Free smartphone and cellular plan (if applicable). FTI Perks & Discounts at retailers and businesses. Upscale offices close to public transportation. Equal Opportunity Employer FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Compensation Disclosure The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications. United States – District of Columbia – Washington. #J-18808-Ljbffr