Player Services Representative

: Player Services Representative - 19669 Featured Norman, OK | Customer Service | Part Time 38 Posted today | | Apply before June 2, 2025 Apply Save

Description

We are currently looking for a Part Time 38 Player Services Representative to join our team located at Goldsby Gaming Center.

Summary:

Responsibilities:

• Provides first class customer service - courteous and helpful to all internal and external customer types
• Answers questions in a courteous and professional manner
• Greets and engages with a smile
• Determines needs, seeks positive experience and outcomes
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains general upkeep of work area and maintains a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
• Maintains spreadsheets and databases and inputs data entry
• Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
• Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System
• Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership
• Performs all other duties as assigned

Competencies: Essential:

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills: Essential:

• Must be familiar with the Microsoft Office Suite of products
• Accurately type 25 words per minute

Experience: Essential:

• No prior experience required

Education: Essential:

• High School, GED or Equivalent

Credentials: Essential:

• Pass gaming background check
• Pass Title 31 testing relevant to position

Working Conditions: Essential:

• May work where cigarette smoking occurs
• Bright and Flashing lights
• Customer service
• Fast-paced
• Noisy
• Team-oriented
• Pass pre-employment drug test
• Use computer up to 75% of shift
• Sometimes lift and or carry up to 50 lbs
• Sitting up to 50% of shift
• Standing up to 100% of shift
• Walking up to 100% of shift
• Must be flexible with work schedule
• May work holidays
• May work weekend shift