Customer Service Specialist

TEKsystems is partnering with a top client in the financial services industry to hire Customer Service Representatives for a direct placement opportunity in West Des Moines. This role offers the opportunity to work one day remotely after completing training.Position OverviewAs a Customer Service Representative, you will serve as the primary point of contact for customers, agents, and financial professionals. You'll handle a high volume of inbound calls, ranging from basic account questions to more complex, market-sensitive inquiries. This role offers extensive training and long-term career growth within a stable and reputable organization.Key Responsibilities+ Handle approximately 45-55 inbound calls per day, addressing a variety of customer needs+ Respond to inquiries from agents, policyholders, and third parties with accuracy and professionalism+ Provide comprehensive support on financial products, including:+ Product features and changes+ Tax implications and state regulations+ Claims and policy details+ Explain policy information such as beneficiary designations, account values, and contract terms+ Process transactions, including:+ Address and beneficiary updates+ Ownership changes+ Partial withdrawals and replacements+ Accurately document all interactions and ensure appropriate resolution+ Communicate with customers via multiple channels and proactively identify solutions+ Participate in ongoing training to stay current on products, systems, and policiesQualifications+ 1+ year of customer service experience required (call center experience preferred)+ Ability to manage a high-volume call environment while maintaining quality standards+ Strong multitasking skills and ability to navigate multiple systems simultaneously+ Excellent verbal and written communication skills, with the ability to clearly explain complex concepts+ Demonstrated ability to quickly learn and retain detailed information+ Reliable attendance and punctualityJob Type & LocationThis is a Permanent position based out of West Des Moines, IA.Pay and BenefitsThe pay range for this position is $43000.00 - $43000.00/yr.401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance This position is eligible for quarterly and annual incentives!Workplace TypeThis is a hybrid position in West Des Moines,IA.Application DeadlineThis position is anticipated to close on Jun 30, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.