Utility Work Management Specialist - #26-23197

Vegetation Management Operations Support

Duration: 36 Months Note: Candidate can live anywhere within the Carolinas West region and will work remote most of the time.

Job Description:

• The position will support both Carolinas West and Carolinas East. The position will support all Vegetation Management operations in the Carolinas. Transmission Vegetation Management and Distribution Vegetation Management.
• This position is responsible for developing and implementing the necessary infrastructure to efficiently process and secure project related documentation (i.e. vendor documents, construction documents, quality records and vital business records) and in developing and implementing cost-effective solutions for project information management.
• This person is also responsible to coordinate and oversee the assembly, reproduction, revision control and submission for archival of construction work packages. These packages are inclusive of the work orders, drawings and procedures applicable to the construction work tasks.

Responsibilities:

• Creates and sends reports to VM and Supplier leadership on defined cadences - 10-day goal, after hour call out, Fastrack scores and verbatims, customer tickets and Ops request, circuit maintenance audit, reactive QA, customer resolution tool, customer experience performance metrics, and customer work orders exceeding 10 business days
• Weekly crew tracking for VM and DCC
• 2nd approver on VM Supplier invoices, max amount at the discretion of the director, additional invoice assistance as needed
• Monitors work plan to ensure timely work order completion
• Updates ARCOS call out as needed
• Creates & schedules VM Planned outages
• Monitors and tracks customer complaints
• Facilitates and stores HClient Tree refusal letters
• Tracks computer-based training compliance
• Assists with on/off boarding of suppliers as needed
• Orders supplies and develops job aids as needed
• May also include additional jurisdictional responsibilities such as sending request for public notices, acquiring DOT permits, monitoring customer phone line and taking follow-up actions to ensure resolution, creating PDF maps, etc.

Required Qualifications:

• High School Diploma/GED

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. #LI-AS140