Analyst Sr., Operational Excellence

divh2Senior Analyst, Operational Excellence/h2pThe Senior Analyst, Operational Excellence, supports the development, evaluation, and continuous improvement of guest experience standards and operational processes across all Carnival-owned destinations. This role contributes analytical rigor, financial modeling, and structured change-management support. The analyst also provides data-driven insights that guide product differentiation and support the creation of SOPs, and governance of standardized operational protocols by preparing documentation and coordinating change-management activities./ppResponsibilities/pulliGuest Experience Standards Paid On-Premise Product Support ulliDevelop competitive benchmarking to identify opportunities to expand/modify product portfolio./liliConduct quantitative analyses to evaluate guest experience performance, paid product utilization, and service-level adherence./liliSupport the development and maintenance of brand standards for paid experiences, amenities, FFE, and service delivery./liliPrepare dashboards and reporting packages that help local teams execute consistent, high-quality guest experiences./li/ul/liliCross-Brand Coordination On-Premise Sales Analytics ulliBuild and maintain Excel-based inventory and allocation models to support cross-brand decision-making./liliAnalyze on-island sales operations to identify conversion opportunities and alignment with pre-booked Shorex products./li/ul/liliOperational Protocol Development Governance ulliConducts assessments to identify process gaps, evaluate operational needs, and inform the design of standardized protocols./liliPrepares and maintains documentation that translates complex requirements into clear, actionable procedures and guidance materials./liliCoordinates change-management activities by partnering with cross-functional teams to support deployment, adoption, and ongoing governance of new or updated protocols./li/ul/liliInvestment Planning, Capex Analysis Project Support ulliDevelop financial models and business cases for destination investments and capacity expansion opportunities./liliSupport project planning, tracking, and deployment activities, including preparation of communication materials and go-live readiness documentation./li/ul/li/ulpRequirements/pulliBachelors Degree in Business administration, Hospitality and Tourism management, Data analytics, Business intelligence, Economics, or Finance./liliAdvanced Excel modeling skills (pivot tables, Power Query, complex formulas, scenario modeling)./liliProficiency in Power BI and Microsoft Office tools./liliExperience supporting change-management processes (stakeholder engagement, documentation, training support)./lili35 years of experience in analytics, operations, revenue management, or related fields./liliStrong attention to detail and commitment to maintaining high guest experience standards./liliStrong communication, interpersonal and organizational skills./liliThis position is classified as in-office. As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their home on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area./li/ulpAt Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnivals discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:/pullipHealth Benefits:/p ulliCost-effective medical, dental and vision plans/liliEmployee Assistance Program and other mental health resources/liliAdditional programs include company paid term life insurance and disability coverage/li/ul/lilipFinancial Benefits:/p ulli401(k) plan that includes a company match/liliEmployee Stock Purchase plan/li/ul/lilipPaid Time Off:/p ullipHolidays All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employees discretion./p/lilipVacation Time All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure./p/lilipSick Time All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year./p/li/ul/lilipOther Benefits:/p ulliComplementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends/liliPersonal and professional learning and development resources including tuition reimbursement/li/ul/li/ul/div