Helpdesk Technician

Position Summary

MCPC is seeking a motivated and customer‑focused End‑User Support Specialist to join our team on a contract‑to‑hire basis. This hybrid role combines remote helpdesk support and on‑site desktop support to ensure a seamless and productive technology experience for our clients' end users.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, and in‑person.
• Troubleshoot and resolve hardware, software, and network issues across Windows and macOS environments.
• Deliver hands‑on support for desktops, laptops, printers, mobile devices, and peripherals.
• Support user onboarding and offboarding, including device setup, imaging, and account provisioning.
• Maintain accurate documentation of support requests and resolutions in the ticketing system.
• Assist with AV and conference room technology support.
• Participate in IT projects, deployments, and system upgrades as needed.

Work Schedule

• Hybrid Model (after training period):
  • 3 days on‑site at a designated customer location in the Cleveland area
  • 2 days remote (from home or MCPC office)

Qualifications

• 2 years of experience in a helpdesk or desktop support role.
• Proficiency with Windows 10/11, Microsoft 365, and basic networking.
• Experience with remote support tools (e.g., TeamViewer, SCCM, or similar).
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast‑paced environment.
• A+ or similar certification preferred.

Contract Details

• Duration: 3–6 months contract with goal of full‑time hire
• Location: Hybrid (Cleveland, OH area)

Salary Range $50,000 - $60,000

Posted: Wednesday, July 15, 2026

Job # 446