Shift Leader

Job Description

Job Description

Shift Leader

Location: Chick-fil-A Nanuet, NY

Employment Type: Full-Time

Department: Leadership / Operations

Initial Hiring Pay Range (based on location, experience, etc): $22.50 - $24.50/hr

Company Description

Founded in 1967 by S. Truett Cathy, Chick-fil-A is the largest, family-owned quick-service chicken restaurant chain in the U.S., famous for its original chicken sandwich and signature hospitality. Renowned for quality food (closed Sundays) and exceptional service, it operates over 3,000 locations focused on community, freshness, and, "My Pleasure" service.

Your Role at Chick-fil-A

The Shift Leader is responsible for leading the execution of Restaurant operations during assigned shifts while upholding Chick-fil-A’s standards for food quality, service, cleanliness, and hospitality.

This role serves as the frontline leader for the shift, ensuring the team operates efficiently, guests receive exceptional service, and Restaurant systems and standards are consistently followed.

Shift Leaders are responsible for directing Team Members, solving operational challenges in real time, and ensuring the Restaurant performs at a high level during their shift.

Work Environment

The physical work environment includes working in a fast-paced restaurant setting that requires extended periods of physical activity such as walking, standing, lifting, and bending while interacting with guests and Team Members.

The role includes both indoor and outdoor work in varied temperatures and conditions, working with and around food products, common allergens, commercial kitchen equipment, and cleaning supplies that may require the use of personal protective equipment. The position also requires the physical ability to perform the operational responsibilities of the Restaurant.

Your Impact and Responsibilities

• Shift Leadership & Execution
• Ensures Restaurant operations meet Chick-fil-A’s standards in all areas during a shift
• Serves as Manager on Duty (MOD) when assigned and opens or closes the Restaurant
• Directs and positions Team Members throughout the shift to ensure strong operational flow
• Monitors service speed, order accuracy, food quality, and guest experience
• Responds quickly to operational challenges and adjusts staffing or positioning as needed
• Ensures the Restaurant remains clean, organized, and guest-ready at all times

Team Leadership

• Provides clear direction and support to Team Members during shifts
• Models Chick-fil-A hospitality and service standards
• Encourages strong team performance through recognition and positive reinforcement
• Addresses performance or behavioral issues promptly and appropriately
• Creates a positive, energetic, and team-focused shift environment

Operational Accountability

• Ensures Restaurant policies and procedures are followed consistently
• Completes required operational checklists, logs, and shift documentation
• Manages cash handling and ensures proper accountability procedures are followed
• Authorizes Team Member functions requiring manager approval (e.g., discounts, promotions, order corrections)
• Ensures food safety and workplace safety standards are maintained throughout the shift
• Reports operational issues or opportunities to Restaurant Leadership

Guest Experience

• Provides exceptional guest service and ensures guests receive a remarkable experience
• Addresses guest concerns or issues quickly and professionally
• Ensures hospitality standards are consistently demonstrated by the team

Qualifications

• Requirements for Success:
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Able to recognize problems, set goals, execute and convert plans into action to solve problems
• Knowledge and skills in staffing, scheduling, people and cost management
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
• Must complete all required Chick-fil-A company training programs
• 1+ years of restaurant or retail management experience, QSR or Fast Casual preferred
• Professional fluency in both English and Spanish (speaking, reading, and writing) is highly preferred, with the ability to assist Spanish-speaking customers and staff seamlessly
• Must be 18 years of age or older
• High school diploma or equivalent preferred

Additional Information

• Benefits offered for all Full-time Shift Leaders:
• Medical, Dental, Vision & Pharmacy Benefits
• Company-provided Life and Disability insurance
• 401(k) With Employer Match
• Tuition Reimbursement & Scholarships
• Education Discounts
• Weekly Pay!
• Competitive pay + monthly bonus
• Paid Time Off & Sick time
• Closed on Sundays

All your information will be kept confidential according to EEO guidelines.