Financial Center Manager

Job Description Responsible for managing a financial center and its employees on a day‑to‑day basis. Acts as a business owner, fostering a team environment, and establishing a client‑centric, risk‑aware culture to help clients achieve their financial goals. **This position is open for the entire market and the specific Financial Center location will be based on business needs.** Key Responsibilities Develops talent, including proactive sourcing of candidates. Manages client traffic, engaging and appropriately routing clients, and fostering client retention. Manages business results through formalized management routines and coaching. Creates a world‑class client‑experience environment. Manages market‑level initiatives prescribed by market leaders. Drives operational excellence by engaging employees on business strategy. Manages organizational priorities and effective execution. Managerial Responsibilities May have responsibilities for managing associates. Opportunity & Inclusion Champion – creates an inclusive team where members are treated fairly and respectfully. Manager of Process & Data – demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator – delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results. Risk Manager – leads and encourages the identification, escalation and resolution of potential risks. People Manager & Coach – knows and develops team members through coaching and feedback. Financial Steward – manages expenses and demonstrates an owner’s mindset. Enterprise Talent Leader – recruits, on‑boards and develops talent, and supports talent mobility for career growth. Driver of Business Outcomes – delivers results through effective team management, structure and routines. Required Qualifications Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team. Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client. Collaborates effectively to get things done and builds strong relationships. Passionate, committed and driven to deliver an experience that improves clients’ financial lives. Confident in identifying solutions for clients, resolving problems independently or with assistance. Communicates effectively and confidently, engaging all clients. Ability to learn and adapt to new information and technology platforms. Strong critical thinking and problem‑solving skills to meet clients’ needs.Follows established processes and guidelines, adhering to all applicable laws and regulations. Efficiently manages time and capacity. Manages complexity, prioritizes tasks, delegates, and executes in a fast‑paced environment. Interprets performance results, identifies opportunities to drive success and holds others accountable. Able to work weekends and/or extended hours, potentially scheduled at any financial center location within a reasonable distance. Desired Qualifications One year of management experience including hiring, coaching and developing direct reports. Experience in financial services and knowledge of industry products and solutions. Experience working in an environment with individual and team goals that were routinely met or exceeded. Bi‑lingual skills. Skills Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Shift / Hours Shift: 1st shift (United States of America) Hours per week: 40 Privacy Statement #J-18808-Ljbffr Bank of America