Customer Service Intern

Customer Service Intern

Operations Department

Full- Time (Hybrid)

Norwalk, CT, US

OVERVIEW

We are seeking a motivated and customer-focused Customer Service Intern to join our team in Norwalk, CT. This is a 6-month paid full-time internship opportunity working in a hybrid working model where the flexibility to work remotely is available. This internship offers hands-on experience supporting customers, resolving inquiries, and learning the fundamentals of customer service operations. The ideal candidate is a strong communicator, detail-oriented, and eager to develop professional skills in a fast-paced business environment.

PRIMARY RESPONSIBLITIES

• Respond to customer inquiries via phone or email in a professional and timely manner
• Assist customers with product, service, order, and account-related questions
• Accurately document and maintain records in customer service systems
• Support corporate gifting programs
• Assist with special projects and peak season gifting initiatives
• Deliver white glove service through personalized support for key customers
• Follow up with customers to ensure a positive gifting experience
• Escalate complex issues to appropriate team members when necessary
• Support order tracking, issue resolution, and follow-up communications
• Help identify common customer concerns and suggest process improvements
• Collaborate with cross-functional teams to ensure a positive customer experience
• Actively participate in training sessions and team meetings

QUALIFICATIONS

• High School Diploma
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize responsibilities effectively
• Positive attitude, willingness to learn, and a team-oriented mindset

BENEFITS

Temporary Employees of internship programs are eligible for the following benefits:

• 401(K) with employer match
• Company Paid Holidays
• Employee wine discount
• Employee bagel day

OUR COMPANY

Direct Wines, Inc. is a dynamic, innovative, wine-loving company that helps consumers across the U.S. discover exciting wines that are perfectly suited to their tastes all with the convenience of home delivery. We are proud to provide a highly personalized wine service in partnership with licensed retailers Laithwaites and The Wall Street Journal and we are passionate about consumer satisfaction.

As the leading Third Party Provider in the alcohol beverage industry, Direct Wines, Inc. provides professional services to licensed wine retailers across the US. These include access to national brands, marketing planning, and execution, logistics support for distribution management and customer service. We offer scalability and economies that individual, state-licensed retailers would struggle to deliver on their own. It is also the role of Direct Wines Inc. to ensure compliance in the highly regulated alcohol beverage industry.

The company is an equal opportunity employer committed to recognizing and expanding diversity in our work and our outreach to vendors and consumers. We prohibit discrimination against any applicant, employee or business partner based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service-member status or any other status protected by federal, state or local law.