Community Branch Manager

Position Community Branch Manager (Des Moines, IA – E. Euclid Ave) Benefits Generous Paid Time Off (PTO) in addition to paid federal holidays. Student debt employer repayment program. 401(k) retirement plan with a 6% match. Summary The Community Branch Manager is responsible for delivering outstanding client service, achieving growth goals, operational efficiencies, and developing branch employees, typically in a branch(es) with deposits up to $100MM. The position will develop and maintain client relationships using a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices. Essential Duties and Responsibilities Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc., by referring clients to the appropriate department or division. Manages the effective use of client relationship management software, recording appropriate activities, incidents, referrals and marketing. Manages and fosters growth in the top client relationships of the branch. Identifies referral opportunities to other lines of business including but not limited to Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, fully embracing and utilizing 360View for documenting referrals, and other client activity. Builds client relationships through outbound and proactive measures. Opens and maintains a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards. Demonstrates proficiency in processing new consumer and small business loan requests. Stays up to date on regulation changes, follows all bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy. Ensures operational efficiency, compliance, and quality standards are met. Demonstrates compliance with all bank regulations for assigned job functions. Fosters a positive community relations and works with other branches to promote One First Interstate in the community. Participates in volunteer activities and financial education. Management Responsibilities Manages one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness. Manages the selection, placement, performance, development, promotion, and termination of branch employees, collaborating closely with the Community Market Leader. Provides coaching, performance feedback, and development; ensures each team member builds proficiency in consumer and small business lending, and deposit account opening including effective use of the dashboard to monitor and measure performance. Qualifications High School Diploma or General Education Degree (GED) required. Associate's Degree preferred. 4‑6 years of experience in the banking industry, including supervisor or management experience. Consumer and Small Business lending origination experience preferred. Valid Driver’s License required. Registered Mortgage Loan Originator per the SAFE Act required. Notary Certification preferred. Knowledge, Skills and Abilities Demonstrated ability to manage branch level P&L, interpret financial trends, and drive performance outcomes. Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies. Ability to solve complex operational or client related challenges using sound judgment, data interpretation, and risk aware decision making. Skilled in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines. Demonstrated ability to identify client needs and recommend appropriate financial solutions. Licenses and Certifications Valid Driver’s License required. Registered Mortgage Loan Originator per the SAFE Act required. Notary Certification preferred. Physical Demands and Working Environment Dexterity of hands/fingers to operate computer keyboard and mouse. Frequently handling, hearing, talking, walking. Occasionally lifting up to 25 lbs. Occasionally standing. Moderate noise level. Typical work hours vary based on scheduling and business need. Travel as needed. Equal Opportunity Employer First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. All applicants must pass pre‑employment screenings including a background check. #J-18808-Ljbffr First Interstate Bank