Service Selling Specialist / Automotive Service Advisor

Job Description

Job Description

Description:

You'll be the primary point of contact for our service customers, guiding them through the repair and maintenance process from check-in to vehicle delivery.

This is not an order-taking position. We are looking for someone who can build trust, identify customer needs, professionally present recommended maintenance and repairs, overcome objections, and confidently ask for the business.

Responsibilities include:

· Greet customers and create an excellent first impression

· Listen to customer concerns and accurately document vehicle needs

· Communicate with technicians throughout the repair process

· Review inspections and recommended services with customers

· Clearly explain the value and benefits of maintenance and repairs

· Present estimates confidently and professionally

· Follow up on declined services and open opportunities

· Maintain strong communication by phone, text, and in person

· Keep customers updated throughout their visit

· Build long-term customer relationships and repeat business

Meet individual and departmental sales and customer-satisfaction goals

Requirements:

· Strong communication and customer-service skills

· Sales-driven and comfortable asking for the business

· Competitive, motivated, and performance-driven

· Organized and able to manage multiple customers at once

· Positive, professional, and dependable

· Coachable and willing to follow a proven sales process

· Able to handle objections professionally

· Comfortable discussing pricing and repair recommendations

· Automotive service experience preferred, but not required

· Previous sales, retail, hospitality, wireless, insurance, or customer-facing experience is a plus

· Valid driver's license required