Strategic Operations Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Wellness resources

You’re a systems-minded operator who loves turning chaos into clean, repeatable flow. In this role, you’ll design how our medical practices run—building the SOPs, workflows, and structure that allow the organization to scale smoothly.

Role Summary

The Operations Manager owns the execution and optimization of daily operations. You focus on documenting workflows, implementing systems, coordinating projects, and ensuring teams execute consistently against established priorities. This position will evolve into COO/CEO role for the right candidate.

Core Responsibilities

• Map existing workflows and identify operational gaps

• Design, document, and maintain SOPs across all core functions

• Organize operational documentation and systems for accessibility and consistency

• Translate leadership direction into project plans, timelines, and milestones

• Coordinate cross-functional execution to move initiatives forward

• Track operational KPIs and surface improvement opportunities

• Ensure follow-through on tasks, projects, and priorities

• Support implementation of new services, pricing, and internal processes

Success in the First 90 Days

• Fully documented SOPs for key operational flows

• Centralized, organized operational documentation

• Clear visibility into workflows and ownership

• Reduced day-to-day chaos and rework

• Improved execution consistency across teams

Ideal Background

• Operations management experience (healthcare or multi-location a plus)

• Strong SOP creation and process improvement background

• Detail-oriented executor with strong project management skills

• Comfortable working cross-functionally without direct authority