Customer Service & Operations Associate

Role Overview

This is a hands on operations role working directly with our Operations Lead in our Bastrop office, located about 25 miles east of Austin. You will be involved in the day to day execution of the business and play a key role in keeping everything running smoothly. This role is critical to the daily success of the business.

This is not a narrow or highly specialized position. You will work across customer service, order management, coordination with production, and basic financial tasks. The goal is for you and our Operations Lead to operate as a tight, highly effective two person team that runs the entire operation.

What You’ll Do

• Answer phones and communicate directly with customers.
• Enter and manage orders, returns, and customer requests.
• Post deposits and assist with basic financial tracking.
• Coordinate with production on order status and timelines.
• Assist with payables and general office operations.
• Keep workflows organized and moving efficiently.
• Step into whatever needs to be done to keep daily operations running.

How We Think About This Role

• This role is about reliability and follow through.
• You take ownership of your responsibilities and see them through.
• You are comfortable handling a variety of tasks in a fast moving environment.
• You work closely with our Operations Lead to keep the operation running smoothly.

What We’re Looking For

• Strong communication skills, both written and verbal.
• Highly organized with strong attention to detail.
• Dependable and consistent in follow through.
• Comfortable handling multiple responsibilities at once.
• Willingness to learn and take on new tasks.
• Positive attitude and team oriented mindset.

• Professional communication with customers via phone and email.
• Basic comfort with computers and business systems.
• Ability to stay organized in a fast moving environment.
• Willingness to work in person in our Bastrop office.

Who This Role Is Great For

• Someone who wants to learn how a business actually operates day to day.
• Someone who takes pride in being dependable and getting things done.
• Someone who is comfortable wearing multiple hats.
• Someone who wants to grow into greater responsibility over time.

Who This Role Is Not For

• Someone looking for a highly structured or narrowly defined role.
• Someone who prefers to work on only one type of task.
• Someone uncomfortable communicating with customers.
• Someone who needs constant direction for each task.

About Mancomm & RegLogic™

Mancomm has been publishing and distributing government regulations for nearly 30 years. Our work helps professionals understand complex regulatory requirements and apply them correctly in the real world.

Our platform, RegLogic™, is a modern system for accessing and understanding regulations. Instead of presenting raw legal text, RegLogic connects regulatory content with expert insight, practical guidance, and tools that help people navigate complex rules more effectively.

We work in industries where regulatory accuracy matters. The systems we build help businesses make better compliance decisions and stay current as regulations change.

• Health, dental, and vision insurance
• Health savings account
• 401(K) retirement plan with company match
• Paid time off (PTO)
• Holiday Pay