Student Services Officer

Stanbridge University is seeking a student-centered, organized, and proactive Student Services Officer to support student success, engagement, and retention throughout the academic journey. This position serves as a key member of the Student Services team by building relationships with students, identifying barriers to success, coordinating intervention strategies, and connecting students with academic and campus resources.

The ideal candidate is passionate about higher education, enjoys working directly with students, and thrives in a collaborative, fast-paced environment focused on student achievement.

Essential Duties and Responsibilities

• Support new student onboarding through orientation activities and transition initiatives.
• Conduct routine classroom visits to engage with students, monitor participation, and identify early indicators of academic or personal challenges.
• Monitor attendance, academic progress, grades, and outstanding assignments utilizing university systems.
• Proactively contact students by phone, email, text, or in person regarding attendance concerns, academic deficiencies, and retention initiatives.
• Coordinate one-on-one student success meetings to develop individualized academic success plans and identify appropriate intervention strategies.
• Refer students to tutoring, academic support services, counseling resources, faculty, and other campus departments as appropriate.
• Maintain accurate student records and documentation within the University's Student Information System (SIS) and other institutional databases while ensuring compliance with FERPA and university policies.
• Document student interactions, outreach efforts, referrals, and follow-up activities in accordance with university policies.
• Assist with student incident reporting and investigations involving academic integrity, student conduct, bullying, and other behavioral concerns.
• Maintain records and coordinate recognition programs including Dean's List and Perfect Attendance awards.
• Collaborate with faculty, Academic Affairs, Financial Aid, Admissions, and other university departments to support student persistence and graduation.
• Participate in weekly retention and student success meetings to review at-risk students and coordinate intervention efforts.
• Maintain confidentiality of student records in compliance with FERPA and university policies.
• Perform other duties and special projects as assigned.

Qualifications

Required

• Associate's degree required; Bachelor's degree preferred.
• Two (2) years of administrative, student services, higher education, advising, customer service, or related experience.
• Intermediate proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple responsibilities while meeting deadlines.
• Demonstrated professionalism, discretion, and sound judgment when working with confidential information.
• Ability to work independently while contributing effectively within a collaborative team environment.

Preferred

• Master's degree in Higher Education, Counseling, Student Affairs, Education, or a related field.
• Previous experience supporting student retention, advising, student services, or student success initiatives within higher education.
• Working knowledge of the Family Educational Rights and Privacy Act (FERPA) and best practices for maintaining student confidentiality.
• Experience working with Student Information Systems (SIS), Customer Relationship Management (CRM) platforms, and/or Learning Management Systems (LMS), such as Anthology, CampusVue, Colleague, Canvas, Blackboard, Moodle, or similar higher education technologies.

Core Competencies

• Student Advocacy
• Relationship Building
• Communication
• Organization and Time Management
• Critical Thinking and Problem Solving
• Conflict Resolution
• Collaboration
• Adaptability
• Professionalism
• Attention to Detail

Compensation

$21.00-$23.00 per hour. Compensation is based on education, experience, specialty expertise, and internal equity considerations.

Employee Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Exciting university events
• Seasonal motivational health and wellness challenges
• Work/Life Balance initiatives
• Onsite wellness program / Staff Chiropractor
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)

Conditions of Employment

• A job-related assessment may be required during the interview process.
• Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted).
• Employment verification will be conducted to validate work experience per accreditation standards.
• Offers of employment are contingent upon the successful completion of a background check.
• Official transcripts are required prior to hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation service to determine U.S. degree equivalency and applicable subject-area coursework.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

• Standard office/classroom/lab or clinical setting.
• Duties are typically performed while sitting at a desk or computer workstation.
• May include time spent in skills labs or bedside environments as required by the program.
• Subject to frequent interruptions, noise from talking or office equipment, and demanding timelines.

Physical Demands

• Regularly sits for extended periods.
• Physical ability to perform program- or department-related duties.
• Proficient in using electronic keyboards and office equipment.
• Effective verbal communication via phone and in person.
• Ability to read fine print, operate computers, and understand voices clearly.
• Able to lift, carry, and/or move objects weighing 10–25 pounds as needed.

Institutional Values

• Diversity and Inclusion: Stanbridge University's motto, "Strength through Diversity," reflects our deep commitment to honoring the diverse backgrounds of our students, faculty, staff, and surrounding communities. We strive to build an inclusive learning environment and uphold anti-discrimination practices in all aspects of university life.
• Innovation and Technology: We embrace cutting-edge technology to enhance student learning through interactive, hands-on experiences, including virtual reality and simulation labs—ensuring students are prepared for the demands of modern healthcare practice.
• Community Engagement: Through initiatives such as Stanbridge outREACH , students are empowered to give back to local and global communities, cultivating compassion, civic responsibility, and social awareness.

Equal Opportunity Employer

Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply.