Customer Success Associate
Mode.Inc
Responsibilities Provide personalized support to customers, resolving issues promptly Resolve email, chat and social media customer inquiries Escalate inquiries to relevant individuals and departments Update and document customer interactions Recommend products, services or offers based on customer needs Gather customer insights to improve support processes Requirements 2+ years of customer service experience Outstanding verbal and written communication skills Fluent English Working knowledge of Google Workspace Experience with customer service platforms such as Zendesk Solution-focused and team-oriented Preferred Qualifications Spanish language skills Benefits Competitive compensation and individual bonuses Equity plan participation for full-time team members Open PTO, company holidays and wellness days Remote social activities and recognition program About the Company Mode is a fast-growing technology company in AI, data, mobile apps and digital experiences, reaching 100M+ monthly active users. It is a 100% remote-first global company. #J-18808-Ljbffr Mode.Inc
Vacancy posted 4 days ago
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