Assistant General Manager

About Schweiger Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members. Schweiger’s Ultimate Employee Experience Multiple office locations – find an opportunity near your home Positive work environment with the tools you need to do your job and grow Full‑time employees (30+ hours per week) are eligible for: Medical (Virtual Care included), HSA/FSA, Dental, Vision on 1st of the month after hire date 401(k) after 30 days of employment Company Sponsored Short Term Disability (Only applicable for non-California employee) Pre‑tax savings available for public transit commuters Your birthday is an additional personal holiday Part‑time employees (less than 30 hours) are eligible for: Dental and Vision on 1st of the month after date of hire 401(k) after 30 days of employment Employee discounts on Schweiger skin‑care products & cosmetic services Job Summary The Assistant General Manager oversees its respective office, teams, and processes that are essential to our success. An AGM will help build a team of capable and competent employees that can enhance and optimize operational performance of their office. Job Responsibilities Develop an A‑Team that delivers A‑Level Operational Outcomes and Processes Culture of Positivity: NPS for providers & staff >82 Perform as a stable operations leader – displays strong leadership that achieves KPIs and measurable goals such as financial collections, no‑show rates, provider utilization, etc. Optimization of operational processes to deliver on goals – staffing percentages and budget adherence Effective and collaborative management – able to collaborate with other company departments to achieve successful results Independently drive key change and transformation initiatives aligned with organizational strategic goals Heavy focus on auditing SOPs and accountability of SOP compliance at all office levels, supporting providers while coaching and developing staff to ensure all are A players Hold team accountable for C.A.R.E Core Habits Specific Goals/Objectives Build a capable and competent Office Team while working closely with Operations Departments, HR, Billing, Accounting, IT, Marketing, PSC, providers, and fellow offices. Develop the office team in a cost‑effective manner. Build a knowledge base across all disciplines. Provide a strong culture of continued education and training for all staff members, assisting in managing, developing, and coaching PCs and MAs. Strong focus on full accountability of office SOP compliance through consistent auditing and follow‑through at office level. Achieve monthly office goals set forth by the GM Report and KPIs. Track financial and patient satisfaction goals, including no‑show rates, financial balance collection, inventory tracking, auditing check‑in/check‑out procedures, patient satisfaction, follow‑up rates, etc. Ensure staffing, medical supplies, and office supplies are on or below plan. Promote a culture of positivity and build a company with long‑term sustainability. Obtain high levels of patient satisfaction. Goal is a net promoter score above 82 or office‑specific goal. NPS results are reviewed daily and responded to as needed for promoter and detractor scores. NPS themes per office and provider team are reviewed and action plans put in place as needed to address areas of opportunity. All patient messages resolved within 24 hours and patients updated daily until resolved. 15 four‑to‑five‑star external reviews (Yelp/Google). Achieve smooth running office‑level operations and site‑level autonomy. Minimal provider and staff complaints. Office should be able to run autonomously daily with majority of problems resolved independently. Create a positive and respectful office environment. All biopsies or labs from over two weeks ago closed out and acted upon. Collection reconciled and deposits managed per SOP. Understand MA and PC roles sufficient to fill in as needed. Regular communication with provider and involvement in office decision to ensure team alignment. Ensure all office appointments for two days ahead are checked for accuracy and corrected if inaccurately scheduled. Assist in staff scheduling management and provider scheduling data entry for payroll. Assist in staff recruitment and interviews. If needed, assist as AGM at an office in the geographical region. For an office that has MOHs – MOHs cases are done in house through provider‑provider referrals unless the MOHs surgeon or patient have requested otherwise. CLIA certification and lab directorship are up to date and maintained. Mohs staff is properly credentialed and trained. Post‑care for MOHs is set up to go directly to the surgeon. Other duties as assigned by supervisor on an as‑needed basis. Qualifications 3 years of experience Working knowledge of HIPAA & OSHA compliance Competencies Knowledge and proactive critical thinking – advanced level knowledge of general and cosmetic dermatology and all company systems and tools such as Mod Med, Klara, Flexscan, Teams, Outlook. Leadership and growth oriented – experienced and process‑oriented high‑growth leader with a track record for finding innovative ways to grow revenue and increase margins. Strategic and efficient planning – prepares for what is ahead with a focus on data, details, and analysis, executing efficiently and thoughtfully with minimal wasted or prolonged timing. Honesty, integrity, and culture inspiring – earns trust with staff, providers, and patients and maintains confidence, delivering messages with a kind, empathic, firm, but direct and honest tone. Talent appreciation – inspires, motivates, coaches, and develops others; listens well and continuously learns and seeks advice and feedback; a team builder, leader, and manager creating a culture of positivity. Effective communicator – communicates passionately, effectively, and persuasively across a diverse set of stakeholders; manages conflict, builds consensus, and facilitates problem‑solving. Organized planning and results oriented – relentlessly pursues ongoing improvement and results; flexible with a strong work ethic and entrepreneurial spirit to accommodate high levels of responsibility and multiple priorities; plans, organizes, schedules and budgets efficiently; focuses on key priorities. Working knowledge of HIPAA & OSHA compliance Travel From time to time, operational business needs (e.g. training sessions, emergency coverage issues, etc.) may require employee travel to alternate locations within a reasonable distance based upon GM or RM discretion. Work Environment This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an employee. This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, iPads, telephones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, employee is regularly required to talk; hear; stand; walk; use hands to finger; handle or feel; and reach with hands and arms. Salary Range $70,000 - $77,000 Equal Opportunity Employer Schweiger is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law. COVID‑19 Vaccination Schweiger does not require vaccination for COVID‑19 in order to be considered for employment; however, some state guidelines may require that we keep a record of your vaccination status on file. #J-18808-Ljbffr