Guest Service Agent (Agente de servicio al husped)
Hersha Hospitality Management
Oportunidad: Agente De Servicio Al Husped
Saludar, registrar y atender a los huspedes de manera amable y cortes de acuerdo con los estndares del hotel/marca y de sostenibilidad.
Su Camino De Crecimiento
Supervisor de recepcin o coordinador de ventas Gerente de recepcin o gerente de ventas
Su Foco De Atencin
- Saludar inmediatamente a los huspedes y ofrecer ayuda con sus necesidades.
- Registrar a los huspedes y asignarles habitaciones.
- Establecer mtodos de pago y verificar el crdito.
- Realizar y confirmar reservas.
- Calcular facturas, cobrar pagos y dar cambio a los huspedes.
- Transmitir y recibir mensajes, utilizando telfonos o el sistema PMS.
- Responder las solicitudes de los huspedes de manera oportuna.
- Recibir y resolver las quejas de los huspedes, elevndolas al supervisor si fuese necesario.
- Asegurar los objetos de valor de los huspedes en la caja fuerte del hotel o en las cajas de seguridad, si no estn disponibles en las habitaciones de los huspedes.
- Realizar actividades de contabilidad, tales como balancear cuentas y llevar a cabo auditoras.
- Tener en cuenta los puntajes de satisfaccin de los huspedes y trabajar para aumentar la satisfaccin general y departamental de los huspedes.
- Practicar hbitos de trabajo seguros, usar equipo de seguridad protector y seguir los estndares MSDS y OSHA.
- Ayudar en el rea de desayuno o ayudar a los huspedes con el equipaje cuando se requiera asistencia del personal o durante los periodos de mayor actividad.
- Garantizar la satisfaccin general del husped.
- Realizar otras tareas segn lo solicite la gerencia.
Sus Antecedentes Y Habilidades
- Se prefiere diploma de escuela secundaria o equivalente.
- Se requiere experiencia previa en atencin al cliente o capacitacin equivalente.
- Se prefiere conocimiento de sistemas PMS.
Entorno Y Contexto Laboral
- El horario de trabajo vara y puede incluir trabajar en das festivos, fines de semana y turnos alternos.
- Requiere estar de pie durante periodos prolongados, caminar, empujar, levantar hasta 25 libras, agacharse y alcanzar objetos, inclinarse, arrodillarse o ponerse en cuclillas.
Source: HHM Hotels
Hersha Hospitality ManagementVacancy posted 16 hours ago
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