Bubble Tea Store Manager (Multi-Site, Boston and South Shore)

Area Manager – Gong cha (Boston and South Shore) 250 Granite Street, Braintree, MA 02184 $65,000 - $70,000 a year - Full-time Job details Pay $65,000 - $70,000 a year Job type Full-time Shift and schedule Weekends as needed Evenings as needed Holidays Benefits 401(k) Paid time off Employee discount Full job description Lead multiple locations. Build high-performing teams. Drive real business growth. We’re looking for a results-driven Area Manager to oversee multiple Gong cha locations in Boston and the South Shore area, starting with our Braintree store and expanding to new sites. If you have multi-unit food & beverage experience and are ready to take ownership of operations, people, and performance—this is your opportunity to grow with a rapidly expanding brand. What You’ll Be Responsible For Multi-Unit Leadership Oversee daily operations across multiple store locations Ensure consistency in execution, service, and brand standards Team Development & Leadership Hire, train, and coach team members Build a strong leadership bench for future expansion Sales & Performance Management Analyze KPIs (sales, labor, costs) and drive profitability Execute local marketing and promotional strategies Operational Excellence Standardize processes across stores (staffing, scheduling, workflows) Ensure efficiency, consistency, and scalability Customer Experience Maintain a high standard of service across all locations Resolve escalated customer concerns effectively Inventory & Cost Control Oversee ordering, inventory, and waste reduction Manage labor and operational costs to hit targets Compliance & Food Safety Ensure all stores meet health, safety, and cleanliness standards Qualifications At least 1 year of management experience in food & beverage (bubble tea a plus) Strong leadership skills with experience managing through team leads Proven ability to drive sales and improve store performance Comfortable working in a fast-paced, high-growth environment Strong organizational and problem-solving skills Flexible schedule (evenings, weekends, holidays) Valid driver’s license and ability to travel between locations Compensation Competitive salary (based on experience) Performance-based bonus tied to multi-store results Pay: $65,000.00 - $70,000.00 per year Benefits: 401(k) Employee discount Paid time off Work Location: In person #J-18808-Ljbffr Gong Cha Group