Service Dispatcher ( PHX )

Job Description

Job Description

Job Title: Service Dispatcher

Location: Phoenix, AZ

Overview:

Are you a logistics whiz with a knack for managing time and keeping things running smoothly? PurAgain Water is looking for a Service Dispatcher to join our team. This role is critical in ensuring our service technicians are efficiently dispatched and that our customers receive top-notch service.

What You’ll Do:

• Manage service calls and dispatch technicians to resolve customer issues promptly.

• Utilize your strong understanding of local geography and traffic flow to optimize service routes.

• Ensure an 80% sit rate for service technicians by effectively scheduling and managing their daily tasks.

• Provide excellent customer service, keeping customers informed and satisfied.

• Use your logistics knowledge, whether from military, warehouse, or delivery experience, to keep operations running smoothly.

• Maintain and update the CRM system to ensure accurate records of all service calls and technician assignments.

• Handle time management with precision, ensuring that all service calls are addressed in a timely manner.

• Work closely with the service team, ensuring that everything runs like clockwork.

What We’re Looking For:

• Logistics Expertise : Experience in logistics, whether through military, warehouse, or delivery services like Uber or DoorDash, is highly valued.

• Local Knowledge : A deep understanding of the local area, ideally having lived here your whole life.

• Strong Computer Skills : Proficient in using CRM systems and other computer applications.

• Time Management : Excellent at juggling multiple tasks and ensuring they’re completed efficiently.

• Customer Service : A natural at making customers feel valued and ensuring their needs are met.

Why Join Us?

• Competitive $40k salary with room for growth.

• A supportive team environment where your skills are valued.

• The chance to play a key role in a company dedicated to providing high-quality water filtration services.

If you have a passion for logistics, great customer service skills, and a strong understanding of your local area, we’d love to hear from you!