Customer Service Representative

Customer Service Representative

Austin - Dripping Springs, TX 78620

Job Summary

Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.

Job Summary Pico Propane and Fuels, a Meritum Energy Holdings Company, is looking for an experienced and driven Customer Service Representative to join the team at our new location in Dripping Springs! The Customer Service Representative will support both customers and operations by proactively addressing inquiries, coordinating service needs, maintaining accurate records, and helping ensure day-to-day processes run efficiently. A successful Customer Service Representative is committed to Service, Efficiency, and Safety.

Duties/Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
• Collects and enters orders for new or additional products or services
• Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Supports daily operations through dispatch coordination and scheduling of drivers and technicians, while maintaining accurate records, reporting, and internal systems
• Assists with administrative and compliance-related tasks to support operational efficiency and business needs
• Assist customers with filling propane cylinders at the bottle dock station
• Performs other related duties as assigned

Qualifications

Education and Experience:

• High school diploma or equivalent required
• Minimum 3 years of customer service experience
• Experience in high-volume phone call settings highly preferred
• Experience in the oil and propane industry preferred
• Bilingual (English/Spanish) a plus

Skills/Abilities:

• Excellent interpersonal, communication, and problem-solving skills
• Strong organizational and time management skills with the ability to prioritize multiple tasks and maintain attention to detail in a fast-paced environment
• Service-oriented and the ability to resolve customer grievances
• Proficient with computer skills and the ability to learn and use current and new software
• Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software

Physical Requirements:

• Prolonged periods sitting at a desk, using a phone, and working on a computer
• Must be able to lift up to 50 pounds as needed in order to safely assist with duties around the plant
• Must pass pre-employment screening and background check

Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.