7Brew Shift Lead TX

Position Summary Our mission is to inspire a community of kindness through a revolutionary coffee experience. Shift Leads of our brew crew are the valuable individuals that execute that mission every day. Shift Leads report to their stand managers. A Shift Lead is responsible for managing the operations of a shift and leading the on‑shift crew. They provide correction, encouragement, guidance, and redirection to the team throughout the shift to ensure the integrity of our values, product, and service are maintained in the Manager’s absence. A Shift Lead exemplifies our values and culture every day (on or off the clock) and is a reliable, stable leader the team can lean on in stressful situations. Duties and Responsibilities Converse with customers to confirm their drink orders and correctly key them into our point‑of‑sale system. Know all recipes and secret menu items. Know all stand processes and procedures. Take full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc. Make changes when necessary. Communicate with the stand management team about relevant developments in personnel, equipment, inventory levels, and operations. Assist the stand management team with the training and development of the team members. Collect payments for orders and correctly count back change to the customer. Prepare all drinks and premixes. Move with urgency, on the customer’s time. Stay productive and proactive throughout the entire shift, even when business is slow. Make personal connections with customers every day through genuine interactions, warm smiles, and open and positive body language. Know our menu and drink customizations inside and out; notice if a customer may not be ordering what they truly want and help them identify and correctly order their desired drink, offering suggestions and recommendations when appropriate. Bring their best self to work every day (good hygiene, plenty of sleep, clean clothes, kept hair/makeup). Dress appropriately for their assigned positions. Be familiar with our shift change duties, checklists, and weekly chores. Always be clocked in and ready to work at their assigned position when the shift begins. Treat teammates and customers with respect and kindness. Maintain a safe and healthy work environment by following organizational standards and sanitation regulation. Qualifications Ability to work a flexible schedule, which can include early mornings and late nights. Follow company procedure for communicating time off requests. Regularly work weekends and be available to work holidays if necessary. Create and maintain genuine, uplifting interactions. Previous management or leadership experience preferred. Work carefully and quickly with hot water and coffee, glass bottles, and dairy products. Work outside for prolonged periods, regardless of weather conditions. Lift up to 50 pounds. Work on feet for several hours at a time. Climb a ladder and use a step ladder. Sit, stand, bend, kneel, twist, and squat as necessary to stock and clean. Safely walk in between and around cars in the drive‑through lane. Safely use a utility knife. The duties and requirements of this position may change from time to time. The Company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. #J-18808-Ljbffr Anchor Point Management Group