Car Wash Associate

Spark Car Wash Overview Spark Car Wash is a high growth, institutionally backed express exterior car wash company serving the Northeast region. Our mission is to make car washing an energizing experience for everyone. We are focused on becoming the premier brand in the market by providing consistent excellence to our customers and an enriching environment for our employees. Job Summary: Car Wash Associate As a Car Wash Associate, you will deliver a safe, fast, and friendly experience while creating a welcoming environment for every guest. You will be the face of Sparkgreeting customers, driving membership sales, and maintaining a clean, organized, and efficient site. In this role, you will rotate between the Pay Station, assisting with transactions and memberships; the Tunnel, helping load vehicles and ensure safe, efficient operations; and the Parking Lot, keeping the grounds clean and supporting guests. By upholding site standards, you help ensure our operations run smoothly so every guest receives a consistently exceptional wash. What You Will Be Doing Be the friendly face of Spark, offering customers a smile and prompt service Assist guests with purchase decision by explaining available wash options, membership benefits, promotional offers, and complementary amenities Receive customer payments, handle cash transactions, and ensure all sales activity is recorded accurately and managed responsibly Assist with proper use of the Pay Station by ensuring customer payments are processed accurately and team members follow company service, cash handling, and payment policy and procedures. Respond quickly to customer needs and address concerns with courtesy, patience and professionalism while working to resolve issues in a timely manner Safely guide vehicles into the car wash tunnel by directing customers clearly, maintaining awareness of moving vehicles and equipment, and following all tunnel loading procedures to help ensure a safe and efficient wash process Follow all safety procedures when working in or around the car wash tunnel, including maintaining awareness of moving vehicles, equipment, chemicals, and surrounding team members to help ensure a safe, secure, and efficient wash operation Maintain the overall cleanliness and appearance of the lot by removing debris, checking vacuums for proper operation, and helping ensure the site remains clean, safe, and customer-ready throughout the day Help maintain clean equipment and tools, ensuring any repair issues are promptly reported to the General Manager