Medical Receptionist

Position Summary: Provide support to Circle of Life Clinic by providing caring, personalized and efficient handling of patients, medical records, supply management and other duties as assigned. In addition the medical receptionist provides appropriate feedback to the medical team, follow-up information to patients and correctly inputs data as required. The medical receptionist maintains all the required certifications and skills necessary to function within the scope of the policy and procedures. 

Essential Functions: 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

• Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.
• Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients' late arrival; rescheduling or moving late arriving patients when necessary.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.
• Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.
• Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.
• Understands and complies with OSHA and any other regulatory requirements.
• Maintains operations by following Circle of Life Clinic policies and procedures.
• Assists in orientation of new personnel as directed.
• Quickly learns and effectively uses our electronic health records system.
• Perform all other duties as assigned.

Competencies: 

• Knowledge of medical practices including basic medical terminology.
• Knowledge of common safety hazards and precautions to establish and maintain a safe work environment. 
• Knowledge of community, professional and educational resources. 
• Knowledge of practice management systems including electronic medical records.
• Accuracy – Ability to perform work accurately and thoroughly. 
• Communication – Ability to communicate effectively verbally and in writing.
• Computer Skills – Proficient ability to use a computer and electronic medical record. 
• Confidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
• Customer Service Oriented – Friendly, cheerful and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures. 
• Decision Making – Ability to make critical decisions while following Circle of Life Clinic policies and procedures.
• Delegating – Ability to allocate authority and/or task responsibility to appropriate team members, peers or superiors. 
• Detail Oriented – Ability to pay attention to the minute details of a project or task. 
• Flexibility – Ability to adapt easily to changing conditions and work responsibilities.
• Positivity – Display a positive attitude and is a positive agent for change.
• Teamwork – Work as part of a team and collaborate with co-workers. 
• Working Under Pressure – Ability to complete assigned tasks under stressful situations. 
Work Environment:

• Environmentally controlled medical office environment.
• Fast paced environment with occasional high pressure or emergent situations. 
• Work hours subject to office needs to ensure coverage during all hours of operation. 
• Frequent exposure to bodily fluids.
• Possible exposure to infectious specimens, communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a laboratory and medical office environment.
• May wear Personal Protective Equipment (PPE) such as gloves or a mask. 
• Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public.
  
Physical Demands: 

• Frequent standing, walking, sitting, grasping, carrying, reaching, bending, stooping and speaking.
• Lifting, carrying, pushing and pulling up to 50 pounds, with assistance if needed. 
• Frequent use of computer, keyboard and phone.