Travel Planning and Sales Agent

Job Description

Calling all customer-oriented individuals who are passionate in assisting with delivering a once in a lifetime experiences to our guest. We are passively looking for professionals for consideration as a Travel Specialist. The role interacts with our clients over the phone and electronically. Based on a caller or guest interest the Travel Specialist acting as an ambassador of the resort may offer recommendations over the phone, and/ or confirm arrangements utilizing various computer systems. This a great opportunity to unleash your potential, build your career, love the challenge, and discover your strengths.

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At Atlantis Bahamas, we take great pride in our amazing customer service and our ability to confirm exciting travel arrangements for all our customers.

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Key Responsibilities

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• While operating in a communications center, Travel Specialist provide exceptional customer service to inbound phone inquiries.
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• Actively listen and either confirm or offer product suggestions based on callers’ interest inquires or concerns escalating when appropriate.
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• Knowledge of resort operations and product knowledge
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• Process new travel requests and update existing ones in our reservation systems.
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• Collaborate with team members to ensure guests’ expectations are exceeded.
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• Take payment and confirm travel arrangement when appropriate.
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• Other duties when assigned.
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Skills, Experience & Education Requirements:

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• Must be at least 18 years of age.
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• Hospitality, customer service or call center experience desired
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• Effective communication skills including verbal, written and interpersonal.
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• Ability to accurately enter data into various computer systems.
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• Working proficiency with personal computers
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• Bi-lingual (Spanish and/or Portuguese) desired but not required.
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• Adherence to brand standards follow departmental / company policies and procedures.
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Atlantis Paradise Island, a lush, oceanside resort located on Paradise Island in the Bahamas, is a dynamic destination embodying Bahamian culture with its immersive programming connecting guests to the rich history, art, people, food and festivities of the Bahamas.

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Home to Aquaventure, one of the world’s largest waterparks, the 141-acre waterscape of thrilling slides and river rides features 14 pools and five miles of white sand beaches. Atlantis is also home to the largest open-air marine habitat in the world, with over 65,000 aquatic animals from 250 species making their home in natural ocean-fed lagoons and habitats, including Dolphin Cay, the unparalleled marine animal conservation and education center created to provide guests with a once-in-a-lifetime opportunity to learn more about some of nature’s most friendly mammals.

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Atlantis has five unique lodging options: the grand, iconic newly renovated towers of The Royal; family-friendly ambiance at The Coral; water-side villas at Harborside Resort; all-suite luxury accommodations at The Cove; and residential-style living at The Reef. All resort guests can book bespoke concierge offerings using Atlantis’ Sapphire Services, with a selection of experiences and curated itineraries showcasing the culture and beauty of the Bahamas.

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Guests can choose from an impressive collection of over 20 restaurants, bars, and lounges with celebrity chef culinary masterpieces, including three outposts from Michelin star-rated chefs: Fish by José Andrés, Nobu by Nobu Matsuhisa, and Paranza by Michael White, opening at The Cove in early 2023. Also this year, Shake Shack will make its landmark debut in the Caribbean with a truly unique Shack experience at Atlantis.

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With its unrivaled meeting and convention space and the well-appointed Atlantis Marina overlooking Marina Village, the Atlantis experiences are endless and unique to each traveler. Additional resort amenities include the renowned Atlantis Casino, the tranquil Mandara Spa, a newly opened tennis and pickleball center, indoor and outdoor regulation basketball courts, a 500-seat movie theater, Atlantis Kids Adventures (AKA) for children ages 3-12, a gaming arcade, CRUSH, a teen nightclub, Jokers’ Wild comedy club, an award-winning 18-hole golf course designed by Tom Weiskopf, and an array of luxury and boutique duty-free shopping.

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Atlantis Paradise Island is rolling out bold multimillion-dollar renovations throughout the resort in 2023. Upcoming developments include the renovation of the Atlantis Casino; the completion of guestroom renovations in The Royal Towers including the iconic Bridge Suite; and the brand-new hotel Somewhere Else opening in 2024.

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Since its debut 25 years ago, Atlantis has also remained dedicated to sustainability and environmental conservation. Through its purpose-led efforts with Dolphin Cay and the Atlantis Blue Project Foundation (ABPF), Atlantis has committed to a meaningful connection with the ocean, marine life, sustainability, and environmental stewardship through marine education, animal rescue and rehabilitation, and restoration of sea species and their habitats throughout the Bahamas and the Caribbean.

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The 25th anniversary in 2023 launches a new chapter for the celebrated destination, ensuring that travelers will continue to experience the best at Atlantis Paradise Island, with stunning accommodations, innovative cuisine, and extraordinary experiences.

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