Fraud Specialist

Our client is seeking a dedicated and detail-oriented Fraud Specialist to join our team on a contract basis.Ideal candidates will have experience in monitoring accounts, identifying fraudulent activities, and collaborating with various stakeholders to resolve fraud-related issues. This role requires analytical skills, strong communication abilities, and a commitment to maintaining the highest level of professionalism.The hourly pay rate is $25.55 - $31.00.

RESPONSIBILITIES:

• Review new and existing accounts, as well as unusual member and employee transactions, to identify potential fraud or high-risk behavior.
• Analyze and investigate instances of check, ACH, wire, plastic card, loan, and online/mobile banking fraud.
• Coordinate fraud claims processing with members, internal departments, vendors, merchants, financial institutions, and law enforcement agencies. Administer necessary dispute documentation and affidavits.
• Develop and implement strategies to mitigate risks and prevent fraudulent activities based on identified patterns and losses.
• Investigate cases of potential elder abuse and file reports with Adult Protective Services when appropriate.
• Work closely with colleagues across departments and branches to ensure efficient and optimal member service. Build and maintain positive relationships internally and externally.
• Maintain a comprehensive understanding of the credit union's products, services, and promotions while ensuring compliance with applicable federal and state laws, banking regulations, and organizational policies.
• Exhibit professionalism in all interactions, fostering trust and positive relationships with members and colleagues.
• Perform other related tasks as assigned.

QUALIFICATIONS:

• High School Diploma or GED required.
• Associate degree in a business-related field is preferred.
• Minimum 2-3 year of experience in a similar role.
• Strong interpersonal, verbal, and written communication skills.
• Basic proficiency in Microsoft Word, Excel, and Outlook.
• Strong analytical and problem-solving skills.
• Ability to maintain a high level of confidentiality and professionalism.

PHYSICAL REQUIREMENTS:

• May be tasked with lifting, carrying, pushing or pulling up to 25 lbs., if able to do so.
• Must be able to sit for prolonged periods of time and walk/stand for moderate periods of time.
• Must be able to bend at the knees and waist frequently
• Must be able to repetitively use a telephone and a computer mouse and keyboard.

All employment is contingent on candidates providing at least two positive professional references from prior managers.
We are looking for local candidates only.U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
To apply for this position please visit our website at and click on "Looking for Work".
Thank you for your interest. Please understand that only qualified candidates will receive a response.
PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.