Order Management Leader- Concrete Accessories
Barry-Wehmiller Companies Inc.
- # Order Management Leader- Concrete AccessoriesApplylocations: USAtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R021459**About Us:**Afinitas, headquartered in St. Louis, Missouri, is a global leader in equipment, forming systems, and essential accessory products that support transportation, water, and utility precast concrete infrastructure worldwide. We provide industry-leading production equipment; highly engineered formwork; and a broad portfolio of precast concrete, electrical, and construction accessories, along with structural products and systems designed for bridge, highway, and heavy construction applications. Afinitas is part of BW Forsyth Partners, LLC, the investment group of global manufacturing and engineering consulting firm Barry-Wehmiller, a $3 billion organization with nearly 12,000 team members, united by a common belief: to use the power of business to build a better world.**Job Description:**The **Order Management Leader** is responsible for delivering an exceptional customer experience by leading a team that delivers simple order intake and quoting, provides outstanding support, and resolves issues efficiently while building and strengthening customer relationships. This leader is responsible for the development and streamlining of order management and quoting processes, training team members, and aligning our customer service strategies with overall business objectives. The leader will collaborate with sales, operations, and supply chain teams to improve service levels and customer satisfaction.**ESSENTIAL FUNCTIONS & RESPONSIBILITIES**Customer Service Leadership & Strategy:* Develop and implement strategies that + 1. enhance the customer experience and drive satisfaction + 2. streamline internal processes to improve efficiencies and communication + 3. enable growth and ease the integration of new product lines and organizations* Partner with and support internal and external sales to provide a holistic customer experience* Set service level expectations and ensure timely, effective issue resolution* Establish and monitor key performance indicators (KPIs) for customer service effectiveness* Lead initiatives to continuously improve processes, response times, service quality, and communication**Team Management & Development:*** Integrate, hire, train, and develop a high-performing customer service team* Provide coaching and support to team members to enhance their skills and engagement* Foster a culture of accountability, problem-solving, and customer focus* Conduct regular performance reviews and feedback sessions**Customer Engagement & Problem Resolution:*** Ensure prompt and professional handling of customer inquiries, complaints, and service requests* Serve as the escalation point for complex customer issues, working cross-functionally to find and deliver solutions* Develop proactive customer service approaches to anticipate and address potential issues before they escalate**Process Improvement & Efficiency:*** Identify gaps and inefficiencies in customer service processes and implement solutions to improve service delivery* Utilize CRM systems and data analytics to track customer interactions and drive improvements* Collaborate with leadership, operations, supply chain, and sales teams to resolve systemic issues affecting service levels**Reporting & Performance Metrics:*** Measure and publish customer satisfaction scores, response times, and issue resolution rates* Provide regular reports on customer service performance and improvement initiatives* Implement feedback loops to gather insights and adjust service strategies accordingly**QUALIFICATIONS*** Bachelor’s degree in business, Customer Service, Communications, or related field* 5+ years of experience in customer service leadership within a manufacturing, industrial, or service-based industry* Strong leadership skills with a proven ability to build and manage high-performing teams* Excellent problem-solving, communication, and conflict-resolution skills* Experience with CRM systems, customer analytics, and service improvement initiatives* Ability to develop and implement customer service policies, procedures, and training programs**Success Metrics:*** Improvement in customer satisfaction and retention rates* Reduction in response times and resolution timelines* Enhanced efficiency in customer service processes* Positive team engagement and performanceThis role is critical in building a customer-centric culture and ensuring a seamless service experience. If you are passionate about leading teams and enhancing customer relationships, we encourage you to apply.#LI-PL1*At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. *Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
- J-18808-Ljbffr Barry-Wehmiller Companies Inc.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Order Management Leader- Concrete Accessories in Saint Louis, MO vacancy
- ...Learning Opportunities Sitting with Site Managers, Coordinators, and Leads to learn... ...new technicians Back Office Rotations In order to gain a deeper understanding of the business... ...deal with problems involving at least one concrete variable in standardized situations. Employees...ConcreteRotational programContract workLocal areaWorldwide
- Barry-Wehmiller Companies Inc. is seeking an Order Management Leader based in St. Louis, MO. This role involves leading a high-performing team focused on enhancing customer satisfaction and improving order management processes. Key responsibilities include developing strategies...Suggested
- Concrete Strategies Inc. (CSI) is seeking a VDC Lead to guide planning, coordination, and execution of Virtual... ...efficiency. As a technical and operational leader, the VDC Lead partners with estimating, project management, and field teams to deliver accurate, construction...Concrete
$20 - $33 per hour
...shifts: Location Walmart Supercenter #5313 6100 RONALD REAGAN DR, LAKE SAINT LOUIS, MO, 63367, US Job Overview Online Order Filling associates have one focus: to fill and dispense online orders. They locate, prepare, and package merchandise, ensuring the accuracy...SuggestedHourly payMinimum wageFull timeTemporary workPart timeShift work- Concrete Strategies Inc. (CSI) seeks a VDC Lead to guide 3D/4D modeling efforts for self-perform concrete operations, bridging design... ...intent and field execution. You will work with estimating, project management, and field teams to deliver accurate models, drive...Concrete
$48 per hour
Raineri Construction, Llc in St. Louis, Missouri is looking for a skilled Working Concrete Foreman. Responsibilities include site management, crew coordination, and ensuring adherence to safety practices. Candidates should have strong concrete knowledge, leadership experience...Concrete- Concrete Strategies Inc. is seeking a VDC Lead to drive planning, coordination, and execution of Virtual Design and Construction efforts... ...efficiency. You will partner with estimating, project management, and field teams to deliver accurate, construction-driven models...Concrete
- Tarlton Corp is seeking an experienced concrete construction leader in St. Louis. The role requires managing on-site operations including coordinating crews and ensuring safety and quality standards are met. Ideal candidates will have over 5 years of experience in the field...ConcreteLocal area
- Tarlton Corporation is seeking a Construction Supervisor in St. Louis to oversee concrete construction projects. The role involves leading day-to-day field operations, coordinating crews, and maintaining safety and quality standards. Candidates should have over 5 years...Concrete
- ...projects. This permanent position requires at least 10 years of experience in the construction industry, specifically in high-rise concrete projects. Responsibilities include coordinating construction activities, ensuring quality workmanship, and compliance with safety...ConcretePermanent employmentFlexible hours
- Midwest Concrete Constructors (MCC) is seeking a Traveling Concrete Foreman to lead field operations on projects across the United States. You will manage concrete construction activities, coordinate crews, and ensure safety, quality, and schedule adherence from day one...Concrete
- ...& Construction (VDC) Reports to: VDC Manager Direct Reports: VDC Specialist (as assigned... ...Construction (VDC) efforts in support of Concrete Strategies' self-perform concrete... ...efficiency. As a technical and operational leader, the VDC Lead partners closely with...ConcreteFor contractorsLocal areaFlexible hours
- ...Description of position and job requirements: Employees process orders and move boxes of files, books, binders, backup tapes and other... ...hand trucks and pallet jacks while walking on uneven and concrete surfaces. Essential Functions: Walk, stand, kneel, squat...ConcreteShift work
- ...site logistics and phasing plans. Quality Management Develop and implement project‑specific... ...control efforts, including documentation of concrete mixes, quantities, and rental equipment... ...reviews. Prepare and submit change orders. Process and submit field work order tickets...ConcreteFor subcontractor
- ...Parking Violations Bureau policies and procedures. Report To: PVB Manager Job Purpose: We are looking for a customer-oriented service... ...Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization...ConcreteWork at office
- ...sheets to accurately reset studios • Cleaning games and the GBGS facility • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned to the host • Restocking inventory • Completing necessary reports •...Immediate startFlexible hoursShift workNight shiftWeekend work
- ...Team Leader Position Under general supervision, the Team Leader assists the General Manager in all operational & financial aspects of the restaurant. The Team Leader helps... ...properly handle business for different shifts. Order inventory & supplies, & check deliveries...Hourly payWork at officeShift workNight shiftWeekend workWeekday work
- ...Interval: SALARY Pay Range: N/A Project Manager Vee-Jay Cement Contracting Vee-Jay is a leading concrete contractor with deep industry expertise, a... ...production reviews. # Prepare and submit change orders. # Process and submit field work order tickets...ConcreteFor contractorsFor subcontractorWork at officeLocal area
- ...Our Install Crew Leader is responsible for supporting the strategic... ...plan with Install Operations Manager, and implements the landscape... ...to excavators, skid steers, concrete saws, plate compactors, laser... ...time tracking, work orders, change orders, and material...Concrete
$90k - $120k
...Project Manager $90,000 - $120,000 per year | St. Louis, MO | On-Site | Permanent Project... ...They have built a distinct reputation as a concrete contractor but have evolved over the... ...Tracking project budgets, schedules, and change orders Building and maintaining strong client...ConcretePermanent employmentFor contractorsFor subcontractorLocal area- ...Description Job Title: Community Donation Manager The Community Donation Manager... ...Australia for value priced pre-owned clothing, accessories and household goods, our mission is to... ...to hear and verbally communicate in order to interact with and respond to...Work at officeLocal areaNight shift
- ...is seeking a DVP, Business Development for the Thermal Process Management unit based in St. Louis, Missouri. This global-growth leadership... ...with Sales, Product Management and Aftermarket to accelerate orders and profitability. Responsibilities include market analysis, opportunity...
- .... Position Overview: The Receiving Team Leader oversees the efficient operation and maintenance... ...back stock in the receiving area and manage the disposition of damaged goods to... ...while maintaining equipment and a safe, orderly dock and exterior. Adhere to company standards...Immediate startWeekend workAfternoon shiftEarly shift
- ...protein. Role Overview The Senior Process Leader role sits at the core of theDeli team,... ...Responsibilities Manufacturing Process Management: Oversee the daily execution of all... ...team to meet production goals and customer orders. You will make sure all line and area leaders...
- ...reprocessing, high level disinfection, and associated documentation of endoscopes and accessories in accordance with manufacturer and regulatory guidelines. The tech manages inventory and ordering of specialty supplies for the department and arranges the repair of endoscopes...Full timeFlexible hours
$23 - $31 per hour
...and work collaboratively with other team leaders to ensure the total club meets the member... ...and the members Ensures proactive planning orders equipment tools and supplies as needed... ...meet business needs by collaborating with managers coworkers customers and other business partners...Hourly payMinimum wageFull timeTemporary workPart timeImmediate start$17.5 - $20 per hour
...Title: Assistant General Manager Location: 4416 So KingshighwaySt... ...Set a positive example as a leader while building team engagement... ...Manages inventory and product order that meets the business need... ...feet on hard surfaces like concrete or metal Expect to work in...ConcreteFull timeFlexible hours- ...experienced construction Quality Control Manager to oversee the quality of commercial... ...accurate and timely manner. Maintain an orderly and clean presence on the jobsite. Lead... ...construction including mass grading, structural concrete, underground utilities, building...ConcreteContract workTemporary workRelocation
- ...INDIANA STATE District Sales Manager Job Summary: As a District Sales... ...of steel erection and concrete work. Be proficient in the technical... ...60 minutes. Draft purchase orders for management approval,... ...projects by selling recommended accessories, installing them, and other items...ConcreteWork at officeImmediate start
- ...service problems and deals with a variety of concrete variables in situations where... ...Hispanic / Latin Segment Business Development Manager plays a critical role in driving case growth... ...geography. May include, but not limited to: order taking, order processing, order guide...Concrete
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Order Management Leader- Concrete Accessories. Be the first to apply!
Related searches
- member team lead Saint Louis, MO
- team leader production Saint Louis, MO
- site leader Saint Louis, MO
- team leader training Saint Louis, MO
- team lead data science Saint Louis, MO
- group operations manager Saint Louis, MO
- team leader day shift Saint Louis, MO
- market leader Saint Louis, MO
- compliance team leader Saint Louis, MO
- after school program leader Saint Louis, MO


