Sales & Customer Experience Specialist

Who We Are Diamond Braces is a rapidly expanding orthodontic organization focused on delivering high-quality, affordable care with an exceptional patient experience. Who We Are Diamond Braces is a rapidly expanding orthodontic organization focused on delivering high-quality, affordable care with an exceptional patient experience. We operate in a structured, performance-driven environment where professionalism, accountability, and growth matter. We are building long-term careers and promoting from within. About The Role The Treatment Coordinator is a key patient-facing position responsible for guiding patients through their consultation, clearly explaining treatment recommendations, and confidently presenting financial options. This is not a basic front desk role. It requires strong communication skills, professionalism, organization, and comfort discussing payment options. If you are driven, polished, and motivated to grow in healthcare, this role offers real advancement opportunity. Core Responsibilities Educate patients on the long-term benefits of orthodontic care Clearly explain treatment plans in simple, confident language Present financial options and insurance information professionally Support patients in making informed decisions Maintain organized scheduling and smooth patient flow Collaborate closely with doctors and clinical staff Uphold a clean, professional, patient-centered environment What We Expect Professional appearance and presence Clear, confident communication Comfort discussing financial options Strong customer service or sales background Reliability and consistent attendance Ability to work evenings and some Saturdays Commitment to long-term growth (not a short-term position) Candidates who are unsure about evenings, Saturdays, or discussing payment options will not be a fit for this role. Compensation & Growth Competitive hourly pay (starting at $19/hour based on experience) Performance-based bonus opportunities Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Continuing education support Advancement into leadership roles High performers are recognized and promoted. Schedule This is a full time position (Some evenings and Saturdays required) Local travel between offices may be required. Ideal Candidate You thrive in structured environments. You communicate clearly and professionally. You are comfortable guiding people through decisions. You want stability and long-term growth. If that describes you, we encourage you to apply. Equal Employment Opportunity We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, military or veteran status, genetic information, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr