Pacient Shipping Specialist

Job Description

Job Description

Case Manager
Location: Remote
Open to candidates based in: Pittsburgh, PA, Durham & Charlotte, NC, Phoenix, AZ, Orlando, FL, Dallas & Fort Worth, TX.
About the role:
We’re looking for a Case Manager to support patients and healthcare providers throughout their treatment journey. In this role, you’ll manage cases, provide updates, and help ensure patients have access to the programs and support they need.
What you’ll do:

• Act as the main point of contact for patients, providers, and internal teams
• Support program enrollment, benefits verification, and pharmacy referrals
• Conduct onboarding calls and follow up with patients as needed
• Provide updates on case status and next steps
• Process patient assistance program (PAP) requests
• Help resolve issues and escalate complex cases when needed
• Work with cross-functional teams to support patient needs
• Document all case activity accurately and maintain compliance
• Manage a caseload and prioritize tasks effectively

What we’re looking for:

• Strong communication and customer service skills
• 2+ years of customer service experience in a healthcare setting
• Experience managing multiple cases or tasks at once
• Comfortable working across multiple systems
• Proficient with Microsoft Office tools
• Able to work in a fast-paced, high-volume environment
• Availability to work an 8-hour shift between 8 AM – 8 PM EST

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®-and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.