Domestic Operations Coordinator

Job Description

Job Description Position Overview
The Domestic Freight Forwarding Coordinator is responsible for managing end-to-end domestic freight forwarding operations, ensuring shipments move efficiently, compliantly, and on schedule. This role oversees the full shipment lifecycle—from booking and documentation to carrier coordination and customer communication. It is well suited for logistics professionals with prior domestic forwarding experience who are looking to expand their operational expertise and take on increased responsibility within a fast-paced environment.

Key Responsibilities

• Act as the primary escalation point for shipment tracking, tracing, and issue resolution
• Coordinate and manage domestic freight movements, including air freight, domestic ocean freight, LTL, FTL, expedited trucking, and intermodal shipments
• Schedule pickups and deliveries with carriers in alignment with customer requirements and service-level expectations
• Monitor shipments in transit, provide proactive status updates, and resolve delays or service disruptions
• Prepare and manage transportation documentation, including MAWBs, HAWBs, and Bills of Lading, with a high degree of accuracy
• Ensure compliance with DOT regulations, safety standards, and internal operating procedures
• Serve as a main point of contact for customers regarding shipment status, scheduling, and service inquiries
• Communicate clearly and professionally via phone and email to address issues and maintain service quality
• Investigate and manage freight claims related to damage, loss, or delay, working directly with carriers to reach resolution
• Maintain accurate and up-to-date shipment data within the transportation management system
• Collaborate with internal teams such as dispatch, warehouse, and billing to ensure smooth operations
• Review and validate carrier invoices against contracted rates and assist in resolving billing discrepancies
• Participate in continuous improvement initiatives to enhance operational efficiency and service performance

Education & Experience Requirements

• Minimum of 2 years of domestic freight forwarding experience (required)
• Proven experience managing end-to-end shipment lifecycles
• Demonstrated knowledge of dangerous goods handling in compliance with 49 CFR regulations
• Experience working with bonded cargo, bonded warehouses, or customs-bonded processes
• Ability to coordinate effectively with carriers, vendors, and internal stakeholders

Qualifications & Skills

• Strong customer service and relationship management skills
• Exceptional attention to detail and organizational ability
• Effective problem-solving and decision-making skills
• Strong verbal communication and active listening abilities
• Professional telephone and email etiquette
• Proficiency with basic software applications, including Microsoft Office and transportation management systems
• General computer proficiency

Physical Requirements

• Ability to sit for extended periods while working at a computer
• Ability to lift up to 15 pounds occasionally

Work Authorization & Screening Requirements

• Must be authorized to work in the United States
• Must successfully pass required background and TSA eligibility screenings

Employment Details

• Job Type: Full-time
• Work Location: Onsite
• Schedule: Monday through Friday, 8-hour shifts

Benefits

• 401(k) retirement plan
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• Short-term and long-term disability insurance
• Employee assistance program
• Paid time off
• Tuition reimbursement

#SEAWA PandoLogic. Keywords: Operations Specialist, Location: SEATAC, WA - 98104 , PL: 602850323