Retail Customer Service Representative

Job Description

Job Description

Immediate W2 contract position available in Centreville, AL.
Estimated Duration:11 month

Job Description / Desired Qualifications:

• This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries.
• The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services.
• The successful candidate should be knowledgeable of collection procedures.
• They must have the ability to engage with the public in a tactful and courteous manner.
• Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.

Responsibilities:

• Receiving and greeting customers in the local office and/or over the phone or online
• Processing payments and balancing cash funds:
• Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk
• Assisting customers with electrical service issues:
• Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection
• Responding to customers with billing or collection inquiries:
• Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders
• Promoting and selling Alabama Power Company products and services:
• Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCC
• Assisting customers with program requests:
• Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)
• Educating customers on ways to avoid/address service or payment issues in the future
• Understands the meter reading process and billing cycle
• Assisting with merchandise sales
• Representing the Company to customers in a positive manner

Company Description

We provide supplemental employees to the region's most sought after power projects. We credit our success to the commitment we show to our job applicants. E Group Recruiters are here to make sure your job search experience is the best it can be. Our recruiters are experts in knowing what the client manager is looking for in a resume, what bill rate the market will bear, and how to make your application stand out among the rest. Our personal touch continues even after we've found the perfect job for you. All full-time employees are eligible to pay for full health and retirement benefits including BC/BS health and dental insurance, life and disability insurances, and 401K with an immediately vested match is available. We have a dedicated team to guide you through these benefits.

Company Description

We provide supplemental employees to the region's most sought after power projects. We credit our success to the commitment we show to our job applicants. E Group Recruiters are here to make sure your job search experience is the best it can be. Our recruiters are experts in knowing what the client manager is looking for in a resume, what bill rate the market will bear, and how to make your application stand out among the rest. Our personal touch continues even after we've found the perfect job for you. All full-time employees are eligible to pay for full health and retirement benefits including BC/BS health and dental insurance, life and disability insurances, and 401K with an immediately vested match is available. We have a dedicated team to guide you through these benefits.