Director of Operations

Job Description

Job Description

Job Summary
The Director of Operations (DOO) plays a pivotal role in maintaining operational efficiency, driving performance and growth, and delivering high-quality customer service to our members. Responsibilities include overseeing recruitment, scheduling, and coordination efforts while ensuring compliance with regulatory standards and company policies.

Essential Duties and Responsibilities:

• Ensure the smooth and efficient operation of the branch location, overseeing daily activities to optimize performance and resource utilization.
• Develop and implement strategies to drive performance and achieve growth targets, fostering a culture of excellence and accountability within the branch team.
• Lead the recruitment process for field staff, collaborating with HR to attract, select, and onboard qualified candidates who meet the organization's standards.
• Supervise the scheduling and coordination department, ensuring efficient allocation of resources and timely delivery of services to meet client needs.
• Champion a customer-centric approach, ensuring that every client interaction reflects a commitment to exceptional care and service.
• Serve as the primary point of contact for clients, their families, and caregivers, delivering outstanding customer service and promptly addressing inquiries or concerns.
• Maintain regular communication with clients and their families to provide updates and build positive, lasting relationships with clients and service coordinators (payers).
• Coordinate client caseloads — including scheduling, service coordination, and caregiver assignments — making adjustments as needed to ensure continuity of care and alignment with client needs.
• Collaborate with healthcare professionals, social workers, schedulers, and other relevant stakeholders to coordinate care, address scheduling needs, and support overall client well-being.

Qualifications and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and work collaboratively with all team members in the accounting department. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in healthcare administration, business management, or related field preferred.
• Minimum of 3 years of experience in a managerial role, preferably in the healthcare industry, demonstrating strong leadership and team-building skills.
• Above-average interpersonal skills with the ability to inspire and motivate staff, build rapport with clients, and collaborate effectively with internal and external stakeholders.
• Excellent verbal and written communication skills, with the ability to convey information clearly and persuasively.
• Knowledge of healthcare operations, regulations, and industry trends.
• Proven track record of driving performance improvements and achieving business objectives.
• Strong organizational and problem-solving abilities, with the capacity to prioritize tasks and make sound decisions under pressure.
• Commitment to upholding ethical standards and fostering a positive work environment

Work Environment:

• On-site Monday - Friday

Benefits:

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays

CHOFFHI

ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance with household tasks housekeeping, shopping, meal planning and preparation, and transportation, companionship, respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation, or a state certification program. This training includes information regarding personal hygiene, safe transfer techniques, infection control, and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.

CARE AND HELP HOME CARE, LLC (“Company”) does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex (which includes: sex assigned at birth, sexual orientation, gender identity, gender expression, gender transition, or transgender identity), age, use of a guide or support animal because of: blindness, deafness, or physical handicap, or any other characteristic protected by law (each, a “Protected Characteristic”). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.

DISCLAIMERS The company, in considering your application for employment, may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.

All caregivers providing Medicaid-funded personal care and home health services are required to enroll in and comply with Electronic Visit Verification (EVV), as mandated by the 21st Century CURES Act.

All employees must be fully compliant with EVV requirements from their date of hire and maintain a minimum 85% compliance rate for all visits.

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