Care Coordinator - Valeda

Description

Care Coordinator - Valeda

Job Summary

The Valeda Coordinator oversees and supports the full Valeda/Photobiomodulation (PBM) patient experience within their region, acting as the primary point of contact from consultation through treatment completion. They ensure patients are properly scheduled according to treatment protocols, understand expectations and financial responsibilities, and are guided through care with professionalism and compassion. The role also includes ophthalmic technician duties and close collaboration with physicians, front office staff, financial counselors, and RCM to maintain efficient workflow and continuity of care. Reporting to the Valeda Lead Coordinator and regional leadership, this position focuses on patient coordination, scheduling, and treatment operations within the assigned market.

Duties / Responsibilities
Patient Coordination & Scheduling

• Serves as the primary coordinator for all assigned Valeda patients from consultation through completion of treatment
• Coordinates scheduling of all Valeda treatment series in accordance with physician direction and treatment cadence requirements
• Ensures patients are scheduled appropriately within the required 3-5 week treatment windows
• Coordinates follow-up appointments and future treatment series scheduling
• Maintains communication with patients regarding upcoming appointments, scheduling changes, and treatment adherence
• Assists in maintaining efficient treatment throughput and clinic flow
• Communicates with physicians, technicians, front office staff, and schedulers to ensure continuity of care

Patient Education & Financial Counseling Support

• Educates patients on Valeda treatment expectations, cadence, and overall plan of care
• Reinforces patient understanding of scheduling frequency and treatment compliance requirements
• Reviews treatment costs, deposits, and financial obligations with patients
• Obtains required financial waivers including ABNs or equivalent documentation when applicable
• Coordinates with RCM and authorization teams regarding insurance verification, authorizations, denials, and reimbursement-related questions
• Assists patients with questions regarding insurance coverage variability and payment expectations
• Reinforces consistency in patient communication and education standards established by leadership

Treatment Workflow Support

• Performs Valeda light therapy treatments under physician direction and according to established protocols
• Ensures proper patient positioning, safety, and operation of Valeda equipment
• Confirms treatment eligibility and readiness prior to treatment initiation
• Accurately documents treatment sessions and patient interactions within the EMR
• Monitors for any patient concerns or vision changes and escalates concerns appropriately
• Assists physicians and clinic staff in maintaining efficient treatment workflows and patient throughput
• Coordinates with the Valeda Lead Coordinator regarding workflow concerns, operational barriers, and process improvement opportunities

Ophthalmic Technician Responsibilities

• Performs comprehensive ophthalmic workups including visual acuity, medical history, and diagnostic testing as delegated by physician
• Assists physicians during clinic as needed to support patient flow
• Performs OCT imaging and other delegated diagnostic testing
• Maintains exam rooms, treatment rooms, equipment, and supplies in a clean and organized manner
• Performs opening and closing duties as assigned
• Maintains compliance with HIPAA, OSHA, Medicare, and organizational policies
• Performs additional duties as assigned

Additional Expectations

• May require occasional travel between clinic locations depending on operational needs
• Must maintain professionalism, flexibility, and strong communication skills while supporting regional clinic operations
• Expected to assist in maintaining consistency in workflow execution and patient experience standards across the Valeda service line
• Will participate in ongoing Valeda workflow education and training initiatives led by the Valeda Lead Coordinator and leadership team

Requirements

About the Candidate

Education and Experience

• High school diploma, GED, or equivalent required
• Ophthalmic technician experience preferred
• Minimum 1-2 years in ophthalmology, retina healthcare coordination, or medical office setting preferred
• Experience with patient scheduling, coordination, or customer service preferred
• Experience with insurance verification or authorization workflows preferred
• Knowledge of dry AMD and retinal terminology preferred
• Experience with Valeda / PBM workflows preferred but not required

Preferred Skills / Abilities

• Strong communication and interpersonal skills
• Ability to educate patients clearly and compassionately
• Strong organizational and time management skills
• Ability to multitask in a fast-paced clinic environment
• Comfortable discussing treatment costs and financial expectations with patients
• Strong customer service skills and professionalism
• Ability to work collaboratively across clinical and administrative teams
• Knowledge of ophthalmic terminology and retinal conditions preferred
• Familiarity with insurance verification and authorization workflows preferred