Hotel Front Desk Clerk

Job Description

Job Purpose or Objective(s): As the Hotel Front Desk Clerk, you will greet, check guests in and out of hotel, and assist with any hotel inquiries to ensure guest satisfaction. You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager.

Pay Rate: $16.50/Hourly | Full-Time | Schedule: Friday - Tuesday, 11:00p-7:00a, (OFF Wednesday & Thursday)


Weekly Earned Wage Access is an option for this position.


Primary Tasks:

1. You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room.

2. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls.

3. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities.

4. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges.

5. You will settle bills through credit card or cash transaction.

6. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

7. Assign rooms and create rooming, housekeeping, and maintenance lists each day.

8. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests.

9. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints.

10. Perform other responsibilities as assigned.

Job Requirements:

• Basic computer and keyboarding proficiency.
• Ability to learn and use hotel systems, including the property management system (PMS), point-of-sale, payment, and telephone systems.
• Customer-focused with a professional and courteous approach to guest service.
• Effective verbal and written communication skills.
• Ability to interact professionally with guests, coworkers, and other departments.
• Ability to handle basic guest questions and requests and direct guests to appropriate resources.
• Prior guest service experience preferred.

Responsibilities

1. You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room.

2. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls.

3. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities.

4. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges.

5. You will settle bills through credit card or cash transaction.

6. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

7. Assign rooms and create rooming, housekeeping, and maintenance lists each day.

8. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests.

9. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints.

10. Perform other responsibilities as assigned.

Qualifications

• Basic computer and keyboarding proficiency.
• Ability to learn and use hotel systems, including the property management system (PMS), point-of-sale, payment, and telephone systems.
• Customer-focused with a professional and courteous approach to guest service.
• Effective verbal and written communication skills.
• Ability to interact professionally with guests, coworkers, and other departments.
• Ability to handle basic guest questions and requests and direct guests to appropriate resources.
• Prior guest service experience preferred.