Customer Service Admin
Winston Staffing Services
Job Description
Job Description
Immediate hybrid role for Global Non profit firm 800am to 430pm
Provide practical solutions to members, customers, and volunteers
Understands the methodology and works on problem-solving solutions
Receive research and respond to member and customer inquiries
Provide personalized support concerning products, services, and benefits
Follow Contact Center SOP (Standard Operating Procedure
Bachelor’s degree is preferred but is not required for this position based on equivalent and progressive experience in lieu of a degree
2+ years customer service experience
Demonstrates knowledge of and ability to grasp technical language, functionality, and support for Contact Center support systems, in particular OSC or similar CRM software.
Strong organization skills
Team oriented; ability to partner and share information and foster relationships
Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers.
Must have working knowledge of MS Office Applications (Word, Excel, Power Point, Access)
CRM Database experience is a plus
Vacancy posted 3 days ago
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