Staff Systems Engineer - AV & Unified Comms.

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Corporate IT organization is undergoing a bold transformation to redefine the future of enterprise technology. We are moving beyond the traditional IT playbook of stitching together off-the-shelf solutions. Instead, we are building a true engineering-driven organization that prioritizes customer experience, operational excellence, and innovation at scale. Our mission is to deliver platforms that are highly leveraged, intuitive, and resilient - platforms that employees love to use. Where packaged software falls short, we will innovate around its limitations, leveraging modern design principles, automation, and AI-driven enhancements. The Opportunity We are seeking a Staff AV and UC Engineer to join the AV Delivery Engineering team. This role is responsible for implementing designs, standards, and delivering enterprise grade audiovisual and collaboration environments across Visa's global offices, including conference rooms, collaboration spaces, event spaces, and specialty environments. As a Staff AV and UC Engineer you will sit at the intersection of AV engineering, unified communications, networked systems, and enterprise governance. You will act as a technical authority for AV build standards, work closely with construction and workplace partners, and ensure that all deployed solutions are intuitive for users, supportable for operations, and aligned with Visa's security and reliability requirements. The ideal candidate has experience designing and delivering enterprise scale AV and UC solutions—including Microsoft Teams Rooms and AV over IP architectures—while providing technical leadership and governance across AV/UC vendors and integrators. The Work Lead the implementation and commissioning of standard and complex AV conferencing spaces, including focus rooms, huddle rooms, medium and large conference rooms, town halls, auditoriums, and specialty environments. Enable AI-assisted collaboration experiences through AV hardware standards and identifying agentic automation opportunities that improve deployment, monitoring, and lifecycle management of AV and UC environments. Leverage AI-enabled tools and analytics (e.g., event data, device telemetry, and monitoring insights) to inform design decisions, identify systemic issues, and improve the reliability and performance of AV and UC environments at scale. Apply a product mindset, partnering with Product, Workplace, and Operations teams to evolve room design and collaboration experiences using usage data, user feedback, and lifecycle insights. Partner closely with AV Operations and Support teams to analyze repeat incidents and systemic issues, using feedback loops and lifecycle data to improve standards, drive corrective design changes, and reduce long-term support effort. Serve as a subject matter expert for Microsoft Teams Rooms (Windows), including compute, touch controllers, schedulers, cameras, microphones, and BYOD/USB workflows. Define, implement, and maintain global AV standards, room typologies, reference designs, and bill of materials (BOM) guidance across new builds, renovations, and modernization programs. Review and approve AV schematics, elevations, network diagrams, and design documentation produced by integrators and design partners. Make informed engineering decisions on display sizing, camera placement, microphone strategies (ceiling vs table), DSP architecture, lighting integration, and room ergonomics. Design and validate AV over IP network architectures, including AV LAN segmentation, switch topology, redundancy, and monitoring considerations. Partner with Real Estate, Construction, Architects, General Contractors, and Low Voltage teams to ensure AV requirements are incorporated early and delivered accurately. Govern AV integrators and vendors, ensuring adherence to enterprise standards, quality expectations, schedules, and acceptance criteria. Lead acceptance testing, commissioning, and operational handoff, ensuring solutions are production-ready and supportable by AV Operations and onsite support teams. Collaborate across Security, Network Engineering, Infrastructure, and Collaboration platforms to ensure compliant, reliable solutions. Maintain platform documentation, operational playbooks, FAQs, and training materials to support scale and consistency. Balance user experience, operational simplicity, security, cost, and schedule risk in all design and delivery decisions. Essential Capabilities AI-first mindset, leveraging AI-enabled capabilities to improve design decisions, operational efficiency, lifecycle management, and user experience across AV and collaboration platforms. Strong engineering mindset with the ability to translate business and workplace needs into scalable AV and UC solutions. Deep working knowledge of Microsoft Teams Rooms ecosystems, conferencing peripherals, and enterprise collaboration workflows. Hands-on experience with DSP platforms (e.g., QSYS), ceiling microphone arrays, wireless microphone systems, and professional audio design. Experience designing and integrating lighting and control systems for AV environments, ensuring lighting supports camera performance, user experience, and seamless integration with enterprise AV control platforms. Experience implementing and supporting large format displays and LED video walls, including processors and content routing. Solid understanding of enterprise networking concepts as applied to AV systems (VLANs, QoS, redundancy, SNMP monitoring). Ability to lead technical reviews, challenge designs constructively, and drive decisions with minimal oversight. Strong communication skills and the ability to collaborate across engineering, operations, security, and workplace teams. Comfort operating in a global, matrixed environment with multiple stakeholders and delivery partners. This is a hybrid position. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 5+ years of relevant work experience with a Bachelor's Degree, or at least 2 years of work experience with an Advanced degree (Masters, MBA, JD, MD), or 0 years of work experience with a PhD; or 8+ years of relevant work experience. Preferred Qualifications 6 or more years of work experience with a Bachelor's Degree, or 4 or more years of relevant experience with an Advanced Degree, or up to 3 years of relevant experience with a PhD. 5-7 years of work experience with a Bachelor's Degree, or at least 2 years of work experience with an Advanced Degree, or 0 years of work experience with a PhD. Demonstrated experience identifying and applying AI-assisted and agentic capabilities to improve AV/UC deployment, monitoring, lifecycle management, and user experience at enterprise scale. Experience designing and delivering AV systems in large, global enterprise environments. Demonstrated experience with Microsoft Teams Rooms, enterprise conferencing standards, and room automation. Familiarity with AV-over-IP switching platforms and dedicated AV networks. Experience working within construction-led projects and coordinating AV scope with architects and general contractors. Unified Communications telephony experience, including Microsoft Teams Phone, call routing models (Direct Routing and Operator Connect), and enterprise voice design considerations. Hands-on experience with Session Border Controllers (SBCs) – specifically AudioCodes, including configuration, high availability, and interop with Teams Phone. Experience operating or integrating with AudioCodes OVOC (One Voice Operations Center) for SBC and voice infrastructure monitoring, lifecycle management, and troubleshooting. Industry certifications such as AVIXA CTS, CTS-I, CTS-D, or equivalent preferred. U.S. Applicants Only The estimated salary range for this position is $131,600.00 to $210,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law. #J-18808-Ljbffr