Client Relations Analyst

We’re hiring a Client Relations Analyst to support a leading financial services firm. This role is ideal for someone with a finance background and strong customer service experience who enjoys problem-solving and working in a fast-paced, client-focused environment. Location: Hybrid (schedule to be confirmed) Duration: 12-month contract with strong temp-to-perm conversion opportunity What You’ll Do: Investigate, research, and resolve client complaints and inquiries in a formal written format Ensure compliance with regulations governing client complaint handling Draft clear, professional responses communicating the firm’s decisions to clients Manage a high volume of assigned cases with strong attention to detail and accuracy Support additional operational functions such as settlement processing and privacy opt-out requests Handle incoming client calls as needed and assist with ad hoc projects Qualifications: Background in Finance, Business, or related field Excellent written and verbal communication skills Strong analytical and investigative mindset Ability to manage multiple cases and meet deadlines in a fast-paced environment High attention to detail and sound judgment Must be authorized to work in the United States This is a great opportunity to gain experience in client relations, regulatory compliance, and financial operations , while working in a highly collaborative environment. Benefits: Russell Tobin offers eligible employees comprehensive medical, dental, and vision coverage, a 401(k) retirement savings plan, life and disability insurance options, pet insurance, employee discounts, and access to an employee assistance program, identity theft protection, and legal support. #J-18808-Ljbffr Russell Tobin