Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery Department: Service Employment Type: Full Time As a Senior Technician, you're not just fixing equipment—you're powering industry, mentoring talent, and driving excellence. You’ll play a critical role in ensuring peak performance, taking charge of advanced diagnostics, precision repairs, and proactive maintenance on cutting-edge equipment. This role involves leading by example, optimizing performance, mentoring the next generation of skilled technicians, and contributing to a team-driven culture of excellence. We keep industries moving, develop talent, and set the standard for reliability and innovation in material handling. To be the driving force behind operational excellence, delivering advanced diagnostics, expert-level repairs, and proactive maintenance that maximizes uptime and efficiency. You will lead, mentor, and develop the next wave of skilled technicians while ensuring client needs are met with high-quality service. Independence & Field Expertise Hit the Road: Start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology. Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries. Be the Expert in the Field: Deliver on-site service with speed, accuracy, and professionalism—our customers rely on you! Troubleshoot Like a Pro: Diagnose complex mechanical, hydraulic, and electrical issues with precision and efficiency. Fix it Right, The First Time: Execute top-quality repairs & preventive maintenance to maximize uptime & minimize breakdowns. Own the Fleet: Maintain WMH and customer equipment at peak performance through scheduled maintenance, inspections, and safety checks. Be a Leader: Set the gold standard in service, helping newer technicians refine their skills and elevate their careers. Customer Engagement & Service Excellence Deliver Outstanding Customer Support: Work closely with clients, providing expert consultation, service recommendations, and technical solutions. Customer-Focused Communication: Keep customers informed about service updates, repairs, and proactive maintenance. Maintain accurate service reports, repair logs, and work orders to ensure seamless operations. The Field: Diverse job sites. Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive industries. Advanced knowledge of diesel engines, hydraulics, electrical systems, and industrial machinery. Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventative maintenance. Forklift certification a plus! Mechanical & Electrical Skills: Ability to diagnose, troubleshoot, repair, and maintain complex industrial equipment. Industry Knowledge: Familiarity with OSHA regulations, equipment compliance, and workplace safety standards. Leadership & Mentorship: Proven ability to train, coach, and guide junior technicians. Customer Service Excellence: Outstanding communication and relationship-building skills. Experience with diagnostic software, schematics, Microsoft Office, digital work platforms, and fleet management systems. Ability to lift 50+ lbs, work in various conditions, and travel within assigned territory. Required for company van usage. Premium Health Coverage: Medical, dental, and vision insurance with HSA & PPO options; company-paid AD&D and life insurance with additional coverage available. Exclusive Training & Career Growth: OEM-exclusive and in-house training programs; Generous PTO plan and paid holidays. Competitive pay & incentives: 100% of travel time is paid—no flat rates; base pay plus performance-based incentives. Protective gear and workwear support. Monthly cell phone allowance. Company Van, Tablet & Fuel Card: Fully-equipped van, take-home option, and fuel coverage within service area. Unmatched Job Stability: In a booming industry—material handling remains in demand. Flexible schedules to support career and personal life. Mentorship, leadership training, skill-building, and career advancement opportunities.