Senior Manager of HR Operations

Our HR team operates with a “one-team” mindset We are a collaborative, high-impact group that believes HR should model the exact unity, agility, and transparency we look for across the entire organization We view ourselves not just as administrators, but as strategic enablement partners to the business As part of the People team, the HR Operations function is the engine under the hood We focus on breaking down silos between HR, Payroll, IT, Legal, and Finance to build seamless, frictionless experiences for our employees We are data-driven, technology-forward, and deeply passionate about simplifying complex compliance and operational challenges so our workforce can focus on what they do best: shaping the future of data security We are seeking a highly collaborative, hands‑on Senior Manager, HR Operations to lead and continuously improve our U.S. HR Operations function This role is responsible for delivering operational excellence across the employee lifecycle while ensuring compliance, data integrity, process scalability, and an exceptional employee experience The Senior Manager, HR Operations will oversee key operational functions including U.S. benefits administration, HR compliance and audits, Workday data governance, U.S. immigration, onboarding, HR transactions, and employee lifecycle processes This leader will manage one HR Operations Analyst and partner closely with Total Rewards, Payroll, IT, Legal, HR Business Partners, Talent Acquisition, Finance, and global HR Operations teams to deliver seamless, compliant, and scalable HR services U.S. HR Operations Leadership: Lead the day‑to‑day execution and continuous improvement of U.S. HR Operations across the employee lifecycle, including onboarding, employee changes, benefits administration, leaves of absence, immigration support, and offboarding Deliver a best‑in‑class employee experience through efficient, employee‑centric HR processes and service delivery Develop and maintain scalable, compliant HR operational processes that support organizational growth Establish and monitor operational KPIs, service levels, and process effectiveness metrics Drive continuous improvement initiatives focused on automation, standardization, and operational excellence Create, document, and maintain HR operational playbooks, standard operating procedures, and process documentation Manage and develop one HR Operations Analyst, fostering a culture of accountability, customer service, collaboration, and continuous improvement Workday, HR Technology, and Data Management: Partner closely with the Sr. HR Workday Analyst to optimize Workday HCM and HR business processes Ensure data integrity, governance, and consistency across Workday and HR systems Identify opportunities to automate and streamline HR processes through technology Support Workday releases, testing, enhancements, and business process improvements Partner on HR reporting, dashboards, and people analytics to support business and HR leadership Leverage data and insights to identify trends and drive operational decision‑making Champion data quality standards and governance across HR Operations Employee Experience and Onboarding: Lead and continuously improve the U.S. onboarding experience to ensure a seamless transition for new hires Partner with Talent Acquisition, IT, Payroll, Facilities, and hiring managers to deliver an exceptional onboarding experience Support key employee lifecycle moments through efficient and employee‑focused HR operations Identify opportunities to improve employee experiences through process simplification and technology HR Compliance and Risk Management: Oversee U.S. HR compliance programs and operational controls Ensure compliance with federal, state, and local employment laws and regulations Maintain HR policies and employee handbook updates in partnership with Legal Lead HR audit readiness efforts and support internal and external audits Manage I‑9 compliance, document retention, and employee records management Monitor regulatory changes and implement necessary process and policy updates Partner with Legal and internal stakeholders on employment‑related compliance and risk mitigation U.S. Immigration Programs: Manage the company’s U.S. immigration programs, including H‑1B, L‑1, PERM, and employment‑based permanent residency processes Serve as the primary HR liaison with external immigration counsel Partner with employees and managers throughout the immigration lifecycle Ensure compliance with immigration regulations and documentation requirements Monitor legislative and regulatory developments and assess organizational impacts U.S. Benefits Administration: Partner closely with the Total Rewards team to support administration of U.S. health and welfare, retirement, wellness, and leave programs Ensure operational excellence for benefits transactions, qualifying life events, and employee support Support annual benefits planning, open enrollment, and employee communications Collaborate with brokers, vendors, Payroll, and internal stakeholders to resolve issues and improve processes Ensure compliance with ERISA, ACA, COBRA, HIPAA, FMLA, and related regulations Analyze operational trends and recommend process improvements Cross‑Functional and Global Partnership: Build strong partnerships with Total Rewards, Payroll, IT, Legal, HR Business Partners, Talent Acquisition, Finance, and business leaders Partner with global HR Operations teams to align processes and share best practices while meeting U.S. regulatory requirements Serve as a trusted advisor on HR operational matters Support organizational initiatives, acquisitions, reorganizations, and change management activities Drive alignment between HR programs, systems, and operational processes across the organization What Success Looks Like in the Role: Success in this role means transforming complex HR compliance and transactional processes into a seamless, frictionless experience for our employees You will have built a highly scalable U.S. operational framework that eliminates functional silos and effortlessly supports our growth Ultimately, you are successful when our data is pristine, our compliance is ironclad, and HR Operations is viewed as a proactive, strategic partner to the business Why You’ll Love Working Here: Innovation is how we operate, not a side project. You’ll work in a culture that values bold thinking and continuous improvement, where global teams experiment, iterate, and turn new ideas into products customers can rely on If you’re looking for high‑ownership work, visible impact, and a culture that values innovation, collaboration, accountability, and growth—where you’ll be trusted to lead and empowered to build—you’ll thrive at Druva Benefits Well‑being: We ensure Druvans and their families have comprehensive healthcare and mental health programs Family‑Oriented: We provide paid maternity, paternity, adoption and family medical care leave – plus funding to support adoption, fertility treatment, and other related expenses Financial Gain: We offer competitive compensation, FSA/HSA accounts, equity, and more, to reward Druvans for their hard work Rest and Re‑Energize: We encourage Druvans to rest with time away as often as needed because we believe it’s our employees’ passion and creativity that makes Druva special This is a highly visible, hands‑on leadership role for someone who enjoys building and improving processes, leveraging technology and automation, solving complex operational challenges, and creating exceptional employee experiences The ideal candidate is proactive, detail‑oriented, comfortable rolling up their sleeves, and energized by driving change and operational excellence in a fast‑paced, global environment 3+ years of people leadership or management experience Exceptional project management and organizational skills Experience with Workday business processes, reporting, data management, and process optimization Experience leading HR compliance programs and audit activities Hands‑on experience managing U.S. immigration programs and partnering with immigration counsel Significant experience supporting U.S. HR operations across the employee lifecycle 8+ years of progressive HR Operations experience in a high‑growth or technology‑focused environment Strong hands‑on experience with Workday HCM and HR technology platforms Strong knowledge of U.S. benefits administration and compliance Strong understanding of federal, state, and local employment laws and regulations Bachelor’s degree in Human Resources, Business Administration, or related field Demonstrated success designing and improving HR operational processes Demonstrates excellent analytical, problem‑solving, and project management skills Thrives in a fast‑paced, evolving environment Leverages technology and automation to simplify work and improve employee experiences Builds strong cross‑functional partnerships and influences effectively across all levels of the organization Takes initiative and proactively identifies opportunities for improvement Has exceptional attention to detail and a passion for data accuracy Can design, document, and implement sustainable HR processes and operating models Has a strong customer‑service orientation with a focus on employee experience Balances strategic thinking with operational execution Is highly hands‑on and enjoys solving operational challenges Is comfortable operating in ambiguity and building scalable solutions Leads through change and fosters a culture of continuous improvement and accountability Maintains a global mindset while ensuring local compliance and operational excellence #J-18808-Ljbffr Druva