Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT THE AGENCY:
If you’re looking for a career where you can truly make a difference in people’s lives, you’ll find that here. As a State Farm Agent with 19 years of experience — and a career that began in an agent’s office back in 1991 — I’ve built this team around service, education, and long-term relationships. My background includes leadership, consulting, and claims, which gives our team a well-rounded understanding of how to properly protect families and support them when they need us most. We help customers across Washington, Idaho, and Oregon personalize their auto, home, and life insurance coverage while making sure they understand their options and receive every available discount.

I grew up in South Carolina and earned my BS in Business Management from the University of South Carolina before relocating to the Seattle area in 2007. Outside the office, I enjoy landscaping, DIY projects, studying aviation, and spending time with my family. Serving others is important to me — I’m actively involved in my church and passionate about giving back, including supporting families impacted by flooding in our area.

You’ll be joining a mission-driven office that values integrity, community involvement, and professional growth. If you want to be part of a team that works hard, supports one another, and genuinely cares about the people we serve, we’d love to connect with you.

ROLE DESCRIPTION:
Joel Hensel - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. 

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems