Student Collections Specialist

Online Remote

Summary
The primary responsibility is to support student account operations by assisting with payment collection
efforts for active students, including account follow-up, payment processing, record maintenance, and
account status updates. Monitors outstanding balances and past-due accounts while maintaining
accurate documentation related to collection activities. Also provides support for inactive account
collections and additional departmental projects as needed to support overall student account functions
and operational efficiency.

Essential Duties and Responsibilities
• Provide exceptional customer service to our prospective and in-house students.
• Responsible for all in school collections and will work with inactive collections as assigned.
• Assist students with student financial aid questions or escalate to proper channels for resolutions.
• Collaborate with the campus staff as needed to offer payment options to help a student get
current if behind with a primary objective of all students making partial payments at a minimum.
• Comply with departmental procedures and policies, as well as regulations or rules imposed by
federal entities, state agencies, and/or accrediting bodies.
• Other duties as assigned.

Education
• High school diploma, or general education degree (GED).

Experience
• Prior Collections experience required.
• Minimum two (2) years financial aid or related experience preferred

Other Required Skills/Abilities
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.