Field Service Technician

divh2Join the IPG Team!/h2pAre you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutionswe are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!/ph3Position Description/h3pTitle: Field Service Technician/ppDepartment: Field Service/ppImmediate Supervisor: Field Service Manager/ppStatus: Non-Exempt Hourly/ppPosition Purpose: As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure equipment uptime, support customer production needs, and deliver a high level of technical service directly in the field. This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites./ph3Principle Accountabilities/h3ulliDevelop and maintain expert knowledge of all IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities. Clearly communicate product value and service recommendations to customers during site visits./liliPerform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment. Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation. Provide on-the-job training to customer maintenance teams as needed./liliEstablish, schedule, and execute Preventive Maintenance (PM) programs for assigned end-user accounts to ensure equipment reliability and minimize downtime./liliAssist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment. Document issues, report unusual performance concerns, and provide feedback for product improvement./liliFollow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records./liliPerform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site./liliSupport Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned./liliPerform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits./li/ulh3Essential Skills and Experience/h3ulliHigh School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered./liliWorking knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites./liliBasic mechanical skills with the ability to disassemble, repair, and reassemble components safely./liliExperience in packaging automation systems is preferred./liliExperience using PC applications, including Microsoft Office Suite, for documentation and reporting./liliProficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters)./liliStrong communication skills with the ability to explain technical issues to non-technical individuals./liliAbility to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings./liliStrong customer service, organization, and problem-solving abilities./liliDemonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs./liliCapability to make real-time decisions, evaluate equipment conditions, and provide accurate technical assessments./liliCommitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment./liliAbility to travel frequently, including overnight travel, by car or air, averaging 30% of the work week./liliMust hold a valid drivers license/Real ID with a good driving record and/or passport to aid travel./liliFlexibility to work extended hours, weekends, or holidays based on customer needs./liliAbility to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs./liliAbility to bend, squat, walk, stand, and sit for prolonged periods while performing field service work./li/ulpWhy Choose IPG?/ppAt IPG, you will find more than just a jobyou will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive./ppOur commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people./ppWith over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!/ppWe offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG./ppYou belong here. Join us today!/p/div