Lead Service Technician

Job Description

Job Description

Commercial Roofing - Service & Repair Position SummaryThe Lead Service Technician is responsible for independently diagnosing, repairing, and maintaining commercial roofing systems across a variety of building types and roof assemblies. This role leads a small crew on service calls, manages daily job execution from start to finish, and serves as the primary point of contact with building owners and facility managers in the field. Lead Tech is expected to set the standard for workmanship, safety, and professionalism on every job.Key ResponsibilitiesField OperationsDiagnose roof leaks and deficiencies across multiple roofing systems including TPO, EPDM, PVC, modified bitumen, built-up roofing (BUR), metal, and coatingsPerform high-quality repairs including seam repairs, flashing replacement, drain clearing and repair, penetration sealing, blister repairs, and membrane patchingLead 2–3 person service crews; delegate tasks, set the work pace, and ensure quality throughout the jobComplete work orders accurately and thoroughly, including photos, materials used, and recommendations for follow-up workCommunicate findings and completed work directly to customers on-site; explain conditions clearly and professionallyIdentify and document additional deficiencies observed during service visits and provide information to the service manager for quoting Safety & ComplianceEnforce and follow all OSHA safety requirements, company safety policies, and fall protection protocolsConduct pre-job safety briefings and ensure all crew members are using appropriate PPEMaintain a clean, organized, and safe jobsite at all times Equipment & MaterialsProperly load, operate, and maintain service vehicles, tools, and equipmentManage and track material usage on each job; minimize wasteNotify service manager of low stock or equipment maintenance needs Leadership & TrainingMentor and develop helper(s) assigned to the crewModel professional communication, craftsmanship standards, and a strong work ethicProvide feedback to service manager on helper performanceQualificationsRequiredMinimum 5 years of hands-on commercial roofing experience, with at least 2 years in a service/repair roleDemonstrated proficiency with a minimum of two commercial roofing systems (e.g., TPO, EPDM, modified bitumen, metal)Ability to read and interpret building drawings, roof plans, and work ordersValid driver's license with a clean driving record; ability to operate a company vehicleOSHA 10 certification (or ability to obtain within 90 days of hire)Comfort working at heights, on ladders, and in all weather conditionsStrong troubleshooting and problem-solving skills PreferredOSHA 30 certificationManufacturer certifications (Carlisle, GAF, Firestone, Versico, or similar)Experience with infrared scanning or moisture detection toolsPrior crew lead or supervisory experiencePhysical RequirementsAbility to lift and carry up to 75 lbs regularlyAbility to work on rooftops, ladders, scaffolding, and aerial liftsProlonged periods of kneeling, crouching, bending, and working in confined or low-pitch areasExposure to heat, cold, and outdoor elements throughout the yearCompensation & BenefitsCompetitive hourly rate commensurate with experienceCompany vehicle and fuel cardPaid time off and holidaysHealth, dental, and vision insurance401(k)Manufacturer and safety training opportunities