Medical Assistant

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. About the Clinic: The patient population served includes residents of Wake County living with mental illness who are seeking primary care services. The clinic is committed to delivering integrated, patient-centered care. This practice was recently recognized with the Outstanding Local Partnership Award in Community Health , reflecting its commitment to collaboration, innovation, and excellence in serving the community. Summary The Certified Medical Assistant II (CMA II) provides exceptional customer service to both internal and external stakeholders while supporting physicians and advanced practice providers (APPs) in the delivery of comprehensive primary care services. This role works collaboratively with providers, clinical staff, administrative personnel, and leadership to ensure high-quality patient care and efficient clinic operations. Responsibilities include providing clinical and operational support, assisting with quality improvement initiatives, contributing to the development and implementation of departmental and program standards, managing incoming communications, and supporting daily workflow activities. The CMA II serves as a key member of the care team, promoting a positive patient experience and maintaining high standards of service excellence. Work Schedule This position is scheduled Monday through Friday, working 8-hour shifts between the hours of 8:00 a.m. and 5:00 p.m. This is a fully on-site position with free parking available. Incentive $7,500 Commitment Incentive paid out in three (3) installments over three (3) years. Primary Responsibilities Rooming patients for primary care visits and preparing them for provider evaluation Obtaining laboratory specimens and performing point-of-care testing as ordered Answering and routing telephone calls in a professional and timely manner Managing electronic in-basket requests and patient communications Assisting with administrative processes, including fax management, prior authorizations, and other clinical documentation needs Supporting providers and staff to ensure efficient clinic operations and continuity of patient care. Preferences Primary Care experience preferred. Other Information Education Requirements None required as long as other position qualifications are met. Completion of a Medical Assisting program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accreditation Bureau of Health Education Schools (ABHES) is strongly preferred but not required. Licensure/Certification Requirements Requires Medical Assistant certification by either the American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Health Career Association (CCMA), National Association of Health Professionals (NRCMA), or National Center for Competency Testing (NCMA). Basic Life Support Certification from American Heart Association (AHA) or American Red Cross (ARC) required. Professional Experience Requirements Possess at least one year of full-time experience as a Medical Assistant, Certified. Demonstrate possession of the competencies outlined in the Medical Assistant, Certified Advancement Worksheet through their application and interview. Knowledge/Skills/and Abilities Requirements Ability to perform the essential functions of the position as outlined above. Demonstrated effective communication and interpersonal skills. Demonstrated ability to engage positively with patients and families and to work as a team with staff and providers. Ability to use a computer to document required information into the electronic medical record. Job Details Legal Employer: STATE Entity: UNC Faculty Physicians Organization Unit: Wakebrook Primary Care Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range:$19.12 - $27.17 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity. #J-18808-Ljbffr