Settlements Specialist

Job Title

Client Communication and Support

Serve as the main point of contact for clients and manufacturers in the settlements department, addressing inquiries, providing updates, and offering guidance on the settlement process.

Conduct outbound calls to clients to discuss settlement offers, gather necessary information, and explain legal terms and procedures.

Maintain a professional and empathetic demeanor while interacting with clients, ensuring their needs and concerns are addressed effectively.

Respond promptly to client inquiries via phone, email, or other communication channels.

Drafting Legal Documents

Prepare and draft settlement agreements, release forms, and other legal documents in accordance with client instructions, firm policies, and legal requirements.

Review and edit draft documents for accuracy, clarity, and completeness, ensuring that all terms and conditions are accurately reflected and legally sound.

Coordinate with attorneys and other team members to finalize and execute legal documents in a timely manner.

Documentation and Record-Keeping

Maintain thorough and accurate records of all communications, negotiations, and documentation related to settlement efforts in our case management system.

Ensure that client files are organized, up-to-date, and compliant with firm protocols and legal standards.

Track deadlines and milestones associated with settlement negotiations, proactively following up on outstanding tasks and ensuring that timelines are met.

Collaboration and Coordination

Collaborate closely with attorneys, paralegals, and other team members to coordinate settlement efforts and share relevant information and updates.

Schedule meetings, appointments, and conference calls related to settlement negotiations.

Act as a liaison between clients and the legal team, conveying important information and ensuring clear communication throughout the settlement process.