Service Administrator
$28 per hourColorado Golf and Turf
Service Administrator
The Service Administrator plays a key support role within Colorado Golf & Turf's Service Department by assisting with warranty administration, fleet project coordination, and service operational support. This position is designed to help remove administrative and logistical responsibilities from the Director of Service & Parts so leadership can focus more heavily on technician oversight, training, scheduling, productivity, and customer experience.
This is a hybrid role that combines office administration, operational coordination, and occasional hands-on field support during golf car fleet setup season.
The ideal candidate is highly organized, detail-oriented, dependable, mechanically curious, and comfortable working in both office and field environments.
Essential Duties & Responsibilities
Warranty Administration
- Prepare, submit, track, and finalize warranty claims across multiple product lines and manufacturers
- Gather supporting documentation including technician notes, labor details, and photos
- Monitor claim status and follow up with manufacturers regarding approvals, denials, and reimbursement
- Maintain accurate warranty records and documentation
- Help ensure warranty recovery opportunities are not missed
Fleet Project Coordination
- Coordinate golf car fleet setup projects for commercial and golf course customers
- Assist with scheduling manpower, timelines, delivery coordination, and project execution
- Communicate with internal teams, manufacturers, and customers regarding project logistics
- Help coordinate field setup operations during fleet installation season
- Assist with accessory installation and fleet preparation as needed
Service Department Administrative Support
- Close work orders and assist with final processing
- Adjust flat rate labor times when necessary and approved
- Assist with service operational workflow and administrative tasks
- Maintain accurate records within company systems
- Support department organization and process improvement initiatives
- Perform other duties as assigned
Work Environment & Schedule
- Primarily office-based position
- Standard schedule is generally Monday through Friday, 8:00am-5:00pm
- Seasonal overtime may be required during fleet setup season
- Occasional overnight travel required, primarily February through June
- Rare weekend work may occasionally be necessary during major fleet projects
Physical Requirements
- Occasionally lift and carry up to 50 pounds
- Frequent sitting, computer work, and phone communication
- Occasional bending, kneeling, walking, and outdoor work during fleet setup projects
- Ability to work in varying weather conditions during field assignments
Preferred Qualifications
- Prior experience in service administration, warranty coordination, project coordination, dealership operations, or related fields
- Strong organizational and communication skills
- High attention to detail and follow-through
- Comfortable learning technical product and warranty systems
- Mechanical aptitude preferred but not required
- Experience with Microsoft Office and dealership/service software preferred
- Valid driver's license with acceptable driving record
Compensation & Benefits
- $28 per hour
- Health insurance
- Dental insurance
- HSA employer contributions
- Paid time off
- 401(k) employer match up to 4%
Vacancy posted 2 days ago
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