Scheduler - Sr. Customer Service Rep

Patient Access Liaison II

Duration: 13 weeks with possible extensions

Shift: Working staggered shifts between 7:00 AM 7:00 PM: Possible weekends and overtime: Overtime is optional, not mandatory

Location: Remote role but candidate needs to be local for Los Angeles, CA 90033

Pay: 21.99/h

Parking: No cost

Description:

Serves as primary point of contact for access to client academic medical centers and client Health Sciences Campus.

Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.

Responds to basic inquiries and refers other inquiries to appropriate medical personnel.

Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.

The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.

The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.

Must Haves:

High School Diploma

Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.

Demonstrated interpersonal skills.

Ability to multitask.

Excellent verbal and written communication skills.

Preferred:

Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.

Associate or bachelor's degree in healthcare, business or operations field strongly preferred.