Customer Service Representative 1

Customer Service Representative 1Spalding County Health Department District 4 Public Health1007 Memorial Drive Griffin, GA 30224Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Distribution site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.Job ResponsibilitiesProvides quality customer service to all customersAnswers inbound calls in a timely mannerMakes appointments; follows up with missed appointments by calling client to rescheduleFollows communication "scripts" when scheduling the appropriate appointmentIdentifies customers' needs, clarify information, provide solutions, refer programs/resourcesHandles all client inquiriesEnters new client information into the systemUpdates existing client informationSupports new program initiativesAble to adapt to changing policy and proceduresMust abide by strict confidentiality requirements and all HIPPA guidelinesMust be an active listener with strong phone and verbal communication skillsPosition requires employee to be detailed oriented; must be able to work efficiently and independentlySelf-starter. Fast paced work environment. Ability to multi-task, set priorities and manage time effectivelyCandidate must be organizedAssist with community-wide eventsOther administrative duties as assignedMinimum QualificationsCustomer Service Representative 1: (Annual salary $33,000)High school diploma or GED AND Six months of related experience handling customers' questions, complaints and/or providing informationPublic Health experienceBilingual – Spanish speakingComputer experience (Word, Excel, PowerPoint, data entry, etc.)Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customersWork requires ability to manage multiple duties simultaneouslyAdditional InformationBenefits for Full Time Eligible Employees13 Paid HolidaysGenerous Leave PackageEmployees Retirement SystemHealth InsuranceDental InsuranceVision InsuranceHealth Care Spending AccountDependent Care Spending AccountLife InsuranceAD&D InsuranceDisability InsuranceLegal InsuranceLong-Term Care InsuranceSpecified IllnessDeferred Compensation (401K & 457 Plans)Atlanta Postal Credit UnionAdditional PerksA supportive and rewarding work environmentPhysical Activity BreaksWorksite Wellness ProgramEmployee Assistance ProgramApplicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting, Reference Checks & Immunizations Required.District 4 is an Equal Opportunity Employer. The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.