Customer Experience Associate
$22 per hourHiregy
\#IND456
Customer Experience Associate
Location: Clearwater, 33763 – This position is onsite
Pay: $22.00 per hour
Type: Contract to hire
Schedule: Department hours are M-F, 8:00 AM to 11:00 PM EST with rotating weekends requiredYou will likely begin on a M-F, based on coverage anywhere from 10:00 AM to 11:00 PM EST with weekends a few times a monthly
Training schedule: M-F, typically 9:00 AM or 9:30 AM EST start time for about (2) weeks
Job description:
- Support customers through a streamlined, digital-first prescription process—guiding them from online order to telehealth consultation with a licensed provider, all without insurance requirements.
- Handle high-volume inquiries across phone, chat, and email, including order confirmations, tracking updates, and general account support.
- Assist customers with prescription-related questions such as provider decisions (e.g., declined prescriptions), refill eligibility, and auto-refill concerns.
- Provide clear, empathetic explanations of the end-to-end experience, ensuring customers feel informed and confident at every step of their care journey.
- Troubleshoot and resolve issues efficiently while maintaining accuracy, documenting interactions, and identifying trends to improve the overall customer experience.
Nice to have:
- Deescalation experience
- Experience handling difficult callers
- Healthcare
- Pharmacy
- Medical
Requirements:
- Must have (2)+ years of recent experience in a high-volume inbound call center environment.
- High school diploma or equivalent.
- Background check required.
Vacancy posted 5 days ago
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